Our Technical Product Owner is responsible for defining, prioritizing, and managing the delivery of digital products and technology solutions that support healthcare business objectives, member experience, provider operations, clinical initiatives, and enterprise innovation efforts. Serves as the primary liaison between business partners, healthcare operations, architecture teams, and software engineering teams to translate complex business and technical requirements into actionable product backlogs.

Owns product roadmaps, feature prioritization, user stories, acceptance criteria, and product outcomes. Ensures solutions are technically feasible, compliant with healthcare regulations, aligned with enterprise architecture standards, and deliver measurable business value.

This role requires a blend of healthcare domain knowledge, product management expertise, systems analysis, and technical acumen to effectively guide teams through the full product lifecycle. Although the majority of the work being performed will be in the AI space (using Claude and Bedrock), there will be work in the RTPO and RPA automation space as well as supporting common services.

Required Qualifications

Location: this position is based in a hybrid work environment (combination of onsite work at the Meridian, Idaho campus and local work-from-home). Fully remote work may be considered for candidates located in a mutually agreed-upon location from within the Mountain West.

Education: Bachelor’s Degree in a relevant technical or business field of study; or equivalent work experience (Two years’ relevant work experience is equivalent to one-year college). Preferred certification(s) include:

• Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), SAFe Product Owner / Product Manager (POPM), PMI Professional in Business Analysis (PMI-PBA)

• HL7/FHIR Certification

• AWS, Azure, or Cloud Platform Certifications

Experience:

3-5/+ years of experience as a Product Owner, Business Analyst, Systems Analyst, Healthcare Analyst, or related technology role. Experience should include:

• Writing user stories, acceptance criteria, and managing Agile backlogs.

• Working with software development teams.

• Healthcare payer, provider, or health technology experience preferred.

• Leading complex enterprise product initiatives.

• Experience with healthcare workflows, compliance requirements, and technology platforms.

• Running enterprise integrations and large-scale digital transformation efforts.

Preferred experience with:

• API Management and Integration Platforms

• Healthcare Interoperability Standards (FHIR, HL7, X12)

• Cloud Platforms (AWS, Azure, GCP)

• AI and Machine Learning Solutions

• Healthcare Data Platforms

• Data Warehousing and Analytics

• Agile Delivery Tools (Azure DevOps, Jira, Rally)

• Business Process Modeling

• Data Governance and Security Controls

• Application Lifecycle Management

• DevOps Practices and CI/CD Pipelines

Your day may look like:

Product Ownership & Strategy

• Own and prioritize the product backlog based on business value, regulatory requirements, member needs, and technical dependencies.

• Develop and maintain product roadmaps aligned with organizational strategic objectives.

• Partner with business leaders, clinical stakeholders, operations teams, and technology leaders to define product vision and success metrics.

• Evaluate competing priorities and make informed tradeoff decisions balancing business value, technical complexity, risk, and delivery timelines.

• Define and communicate product goals, KPIs, and outcome-based measures.

Requirements & Story Development

• Facilitate requirements gathering sessions with business, clinical, provider, regulatory, and operational stakeholders.

• Translate business requirements into detailed epics, features, user stories, and acceptance criteria.

• Ensure user stories meet INVEST principles and are ready for sprint planning.

• Create process flows, workflow diagrams, use cases, and business rules documentation.

• Decompose large initiatives into consumable development stories and tasks.

• Define functional and non-functional requirements including scalability, performance, security, accessibility, and compliance.

• Collaborate closely with architects and engineers to refine technical requirements before development begins.

• Maintain traceability between business goals, requirements, and delivered functionality.

Technical Leadership

• Serve as the product team's subject matter expert for system functionality, integrations, APIs, data flows, and platform capabilities.

• Work closely with solution architects and engineering leads to evaluate technical approaches and solution options.

• Understand cloud architecture, healthcare data exchanges, API integrations, and enterprise application ecosystems.

• Participate in technical design reviews and provide product guidance during architectural decision making.

• Partner with engineering teams to identify technical debt and prioritize remediation activities.

• Support modernization efforts including cloud transformation, AI solutions, automation, interoperability, and digital health initiatives.

Agile Delivery

• Lead backlog refinement, sprint planning, sprint reviews, and product demonstrations.

• Provide clarification and guidance to developers throughout sprint execution.

• Review completed work to ensure delivered functionality meets acceptance criteria and business objectives.

• Participate actively in Agile communities and continuous improvement initiatives.

• Monitor product health, delivery metrics, and adoption trends.

• Remove ambiguity and resolve requirement-related impediments impacting development teams.

Healthcare Domain Responsibilities

• Ensure products align with healthcare regulations and industry standards including HIPAA, HITECH, CMS, NCQA, FHIR, HL7, and privacy requirements.

• Collaborate with clinical, provider, claims, care management, pharmacy, and member services organizations.

• Understand healthcare operational workflows, data structures, and regulatory requirements.

• Support initiatives involving claims processing, member engagement, provider management, population health, care management, and clinical operations.

• Partner with compliance, legal, and security teams to ensure regulatory adherence.

Stakeholder Management

• Build strong partnerships with executives, business leaders, healthcare operations teams, and technology organizations.

• Manage stakeholder expectations regarding scope, priorities, dependencies, and delivery outcomes.

• Present product roadmaps, progress updates, and strategic recommendations to leadership.

• Facilitate decision-making and consensus across business and technology teams.

As of the date of this posting, a good faith estimate of the current pay range is $86,650 to $129,974 (TPO I); $106,762 to $160,144 (TPO II). The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.

We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.