The Opportunity:

Provide frontline IT support and systems administration services, resolving hardware and software infrastructure issues to ensure appropriate function of end-user systems and network connectivity. As a Systems Administrator II (Help Desk), you will:

• Respond to and resolve help desk tickets covering workstation, network, and system access issues in a timely and professional manner

• Analyze, troubleshoot, and resolve issues with IT infrastructure including user systems, servers, storage, and network connectivity

• Provide day-to-day system administration support for assigned infrastructure and maintain user account security

• Apply security patches and operating system upgrades to ensure the security and integrity of the technical environment

• Support new infrastructure projects and system rollouts

• Instruct and train end users on approved software applications and IT best practices

Responsibilities:

• Serve as first point of contact for end-user technical support requests via phone, email, ticketing system, or in-person

• Diagnose and resolve hardware, software, network connectivity, and account access issues for desktop, laptop, and mobile devices

• Perform account provisioning, password resets, and access management in Active Directory or equivalent directory services

• Install, configure, and maintain workstation hardware, peripherals, and approved software applications

• Escalate complex technical issues to senior systems administrators or specialized technical teams as needed

• Maintain accurate documentation of help desk tickets, resolutions, and configuration changes in the ticketing system

• Support imaging, deployment, and configuration of new workstations and equipment

• Assist with maintaining network security by monitoring for and reporting suspicious activity or potential security incidents

• Apply routine security patches, antivirus updates, and operating system upgrades to maintain a secure computing environment

• Maintain configuration documentation for assigned infrastructure and user support activities

• Provide basic training and guidance to end users on software applications, systems access, and IT security practices

• Support VTC, printer, and peripheral device troubleshooting and maintenance

• Work independently with general supervision while escalating difficult or complex problems appropriately

Qualifications:

Required:

• Active Secret security clearance (required)

• Bachelor's degree in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, or Information Systems (or equivalent experience)

• 3+ years of professional experience in systems administration or IT help desk support

• Experience troubleshooting Windows and/or Linux desktop operating systems

• Familiarity with Active Directory user account management, password resets, and basic group policy concepts

• Understanding of networking fundamentals including TCP/IP, DNS, and DHCP concepts

• Experience using IT service management (ITSM) ticketing systems to track and resolve support requests

• Strong customer service orientation with the ability to communicate technical concepts to non-technical end users

• Ability to work independently with general supervision and prioritize multiple support requests

• Strong troubleshooting and problem-solving skills

• Compliance with Cyber WorkForce (CWF) directives, including any required certifications

Desired:

• Active Top Secret security clearance with SCI eligibility

• Industry certifications such as CompTIA A+, Network+, Security+, or ITIL Foundation

• Experience supporting DoD or government IT environments

• Familiarity with Security Technical Implementation Guides (STIGs) and secure configuration baselines

• Experience with remote desktop support tools and remote troubleshooting techniques

• Knowledge of mobile device management (MDM) platforms

• Experience with imaging and deployment tools (e.g., SCCM, MDT, Ghost)

• Familiarity with VOIP systems, VTC equipment, and basic AV troubleshooting

• Experience supporting classified or secure network environments

• Basic scripting knowledge (PowerShell, Batch) for automating routine tasks

• Previous experience in a military, government, or defense contractor help desk environment

• Familiarity with Risk Management Framework (RMF) basics as they relate to end-user systems

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: