Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
Job Description:
The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.
What you'll do:
Deliver excellent customer service while supporting employees across multiple locations.
Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.
Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
Support endpoint management and security controls to maintain a secure and compliant computing environment.
Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
Maintain accurate asset records and software licensing information using IT service management and asset management tools.
Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
Create and maintain technical documentation, standard operating procedures, and knowledge base content.
Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.
Required qualifications:
5+ years of experience in systems administration, desktop support, or enterprise IT support roles.
3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.
Experience supporting Windows, macOS, and Linux operating systems in a business environment.
Working knowledge of Active Directory, Azure AD, and identity and access management concepts.
Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.
Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.
Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.
Strong troubleshooting, documentation, communication, and customer service skills.
Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders.
Ability to handle sensitive situations with discretion, urgency, and strong follow-through.
Ability to participate in an on-call rotation and support occasional after-hours maintenance activities.
Preferred qualifications:
6+ years of enterprise IT experience.
Experience providing executive or white-glove technical support in a fast-paced corporate environment.
Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms.
Basic scripting or automation experience using PowerShell, Bash, or similar tools.
Familiarity with AV, conferencing, collaboration, and room-support technologies used in executive settings.
Familiarity with endpoint security tools and enterprise security best practices.
Experience using AI-powered tools to improve operational efficiency and workflow automation.
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Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.
