Skill required: Fulfill - Order Management
Designation: Supply Chain Operations Senior Analyst - INC
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Responsible for leading the team and supporting overall lead on delivery of program deliverables and interdependencies in an optimized manner.• You will be part of Supply Chain Planning Team which is responsible for end to end supply planning and execution• Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
What are we looking for? • Overall data experience with SAP Module• Strong process orientation attention to detail and ability to maintain quality• Strong analytic skills related to working with structured datasets• Ability to solve problems and apply logical thinking for accuracy quality and peer reviews• Effective communication skills oral and written US English conversational Hindi• Experience in developing formulas and plans using MS Excel• Comfortable working independently and as part of a team• Bachelors Degree• Select resources may need to have experience with technologies such as SQL Tableau etc• Basic business and or technical knowledge and understanding of Supply Chain data elements process and organizational support models• Ability to share lessons learned best practices and other relevant information with other members of Suppliers staff who are supporting Buyer• Display of good research and organizational abilities• Includes Distributed Order Management for both on-line and physical network management.
Roles and Responsibilities: • Customer Order Management Skills:• • Hands-on experience with SAP SPM order entry and management• • Working knowledge of incompletion resolution processes and credit block management in SAP SPM• • Experience with Claims processing via CMS portal, including template upload, and pricing verification • • Familiarity with Returns handling including overage management, call tag creation and debit memo processing• • Ability to monitor and report on shipping schedule management, release workflows and allocation reporting across regions• • Experience using SAP BI for order and allocation reporting; familiarity with Python-based automation tools or Excel-based report automation is an advantage• Key responsibilities and activities• • Prepare metrics• Manage escalation process level 1• Engage with stakeholders on tactical matters ie follow up with stakeholders to collect data• Develop and deliver training to educate stakeholders on documented procedures data flows etc• Execute audit compliance actions• Collaborate with business partners to verify validate business rules Make revisions as required• Troubleshoot Order Processing services issues validate results sets recommend and implement improvements and provide ad hoc reports and analyses• Assist with test strategy and execution as required• Execute scripts testing• Assist with data related technical issues and support data infrastructure needs• Support ad hoc requests and base business functions• Execute select project tasks• Execute Error Handling activities• Customer Order Management, Claims & Returns Responsibilities:• • Supervise day-to-day Order Management operations including order entry, incompletion resolution, allocation checks, VAS setup, release management, and document distribution• • Serve as level-1 escalation for order processing issues including missing prices, credit blocks, VAS timing conflicts and supply allocation exceptions• • Oversee Claims processing activities ensuring SLA adherence• • Manage Returns workflows including coordination of call tags, overage debit memos, and SR processing; ensure documentation is maintained in SAP• • Monitor team execution against Z-Curve automation targets and identify manual steps that can be streamlined or escalated to the Overall Lead for automation investment

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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