À propos de ce poste Supervisor, Revenue Cycle Management chez Tegria
In this role, your primary duty is to mentor and provide direct oversight of day-to day supervise activities assigned to the Revenue Cycle Team.
You work to ensure the team delivers world-class services in revenue cycle assessment, systemic issue identification, system/process solutions, revenue cycle integrity assessment, workflow processes, billing and resolution of outstanding accounts receivable to improve clients’ efficiency and achieve their revenue objectives. You are responsible for monitoring workload.
You follow established guidelines, processes, and procedures to achieve team goals. You also deliver customer work yourself and are recognized as highly skilled and proficient in your discipline, conducting complex work.
Core Responsibilities of the Role
Supervising the work of the Revenue Cycle Team by delegating work, monitoring progress, and evaluating work product for timeliness, quality, and compliance with policy and procedures
Overseeing current customer contracts to make sure the team is meeting Tegria deliverables and sending status reports
Coordinating and leading daily team activities
Assisting with management decisions and activities
Providing feedback about team members to management
Developing new processes and improving existing processes in pursuit of team goals with emphasis on quality, efficiency, and speed.
Following and enforcing guidelines, processes, and procedures to accomplish objectives and ensure compliance with company and regulatory requirements
Helping to increase employee engagement through listening and mentoring
Providing input to management on performance evaluations, bringing performance concerns to management attention, and participating in corrective actions
Performing the work of revenue cycle analysts
On-boarding and training new team members
Monitoring key performance indicators in Revenue Cycle and working closely with management to improve clients’ cash flow, reduce denials, and minimize bad debt.
Maintaining a strong working knowledge of all RCM processes
Researching and identifying denial trends. Collaborating between department leadership to improve processes to resolve issues and reduce impact to the accounts receivable.
Developing and coaching team members
Recommending and implementing coaching or corrective action
Additional Responsibilities
Performing other duties as assigned
Required Qualifications
Bachelor’s degree in health information management or accounting, or related fields; or equivalent combination of education and experience
3+ years supervisory experience in medical billing including hospital billing and collections
Able and willing to travel to client sites and office as needed
Able and willing to work outside of normal hours
Experience mentoring less experienced team members
Extensive experience implementing, supporting, optimizing, and upgrading MEDITECH and/or other EMR
Experience being evaluated against, and creating action plans based on financial goals and targets to create a profitable service line
Complete understanding and in-depth working knowledge of healthcare revenue cycle; Good working knowledge of medical terminology, billing guidelines, HIPAA and compliance; Solid knowledge of third-party billing requirements and HIPAA 837/835 electronic language.
Able to work independently and with wide latitude for independent judgement
Able to establish and monitor performance/productivity standards
Able to balance workload of being a supervisor and individual contributor
Has excellent judgement, understanding when and what questions to ask to reach well informed decisions that minimize risk.
Advanced skills in Microsoft Office and proficient with computer-based accounts receivable applications.
Able to perform complex mathematical calculations for adjudication of accounts and applying complex contractual arrangements as determined by contracts negotiated within the customer contract.
Has strong collaboration and problem-solving skills.
Able to analyze billing data and perform trending analysis to improve billing utilizing advanced Excel and Power Point for presentation.
Possess excellent time management, organizational skills and prioritizing skills to permit handling the workload
Able to work with team members, customers, providers and medical facility staff tactfully and effectively.
Exceptional verbal and written communication skills
Strong attention to detail
Strong commitment to ethical behavior and complying with laws and regulations involved in the job.
Comfortable and accountable working in a remote work environment in which video conference calls and virtual shared workspaces and tools are common.
Able to communicate tactfully and firmly with team members and stakeholders
Must have a private, secure workspace available at home/remote office and access to internet with speed sufficient to perform the job
Desired Qualifications
MEDITECH experience preferred
Success Criteria
People who are successful in this role…
Maintain high standards for the quality of their own and others’ work
Thrive under the pressure of time constraints
Approach their work with a service mentality
Autonomous and have excellent follow-through
Open to feedback and a mindset to grow skills
Able to adapt to change, delays or unexpected events while maintaining a positive mindset
Salary Range
$100,000-$115,000Now, a little about us …
At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.
And at the very core of this vital work is our incredibly talented people.
People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare.
Perks and benefits
Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.
Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.
Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.
