How you’ll make an impact 

As a Student, IT, you'll gain hands-on experience working across a variety of technology disciplines. You will contribute to data and cloud-based solutions that support informed decision-making, and support technology services and operational initiatives that enable employees to work effectively. Along the way, you'll develop technical knowledge, communication skills and practical experience in a collaborative environment. 

You'll be part of a team that supports and advances FCC's technology capabilities. Working alongside experienced professionals, you'll contribute to projects and day-to-day activities that help deliver secure, reliable and innovative technology solutions across the organization.  

If you enjoy learning new technologies, collaborating with others, thinking critically and applying your skills to real-world challenges, this could be the opportunity for you. 

What you'll do 

• Support the development, testing, maintenance and enhancement of technology solutions, applications and services that enable FCC employees and business operations 

• Assist with analyzing technical, operational and security requirements – and contribute to reliable, scalable and maintainable solutions 

• Help monitor, troubleshoot and resolve technology issues, security events and system performance concerns while contributing to continuous improvement initiatives 

• Assist with data, reporting and cloud-based solutions by working with data tools, integrations, visualization platforms and analytics technologies 

• Prepare, configure, deploy and maintain technology equipment, software and technology assets used across the organization 

• Support technology lifecycle activities, including software updates, technology refreshes, inventory tracking, documentation and process improvements 

• Collaborate with developers, analysts, technology specialists, business partners and stakeholders to deliver effective technology solutions and services 

• Provide exceptional customer service by supporting end users, contributing to team projects, sharing knowledge and helping employees make the most of technology 

What you’ll bring to the team 

Required qualifications: 

• Currently enrolled in a diploma or bachelor's degree program in computer science, information technology, business or a related field  

• Strong interest in technology support, end-user services and learning new technical skills  

• Basic understanding of computer hardware, operating systems and common software applications  

• Demonstrated ability to troubleshoot problems and identify practical solutions  

• Strong interpersonal and communication skills, with the ability to explain technical concepts in easy-to-understand language  

• Customer-focused mindset and commitment to delivering excellent service  

• Ability to work collaboratively in a team environment and manage multiple priorities  

• Interest in learning about cloud-based data environments, services and development practices 

Preferred qualifications: 

• Previous experience providing customer service or technical support through work, school, volunteer or extracurricular activities  

• Interest in emerging technologies, continuous learning and improving how data solutions are built and supported 

• Familiarity with and interest in computer deployment, software installation or technology asset management practices  

• Exposure to data, reporting or visualization tools through school, work or personal projects 

• Exposure to audiovisual equipment, meeting room technology or collaboration tools  

Not sure you meet every requirement? We encourage you to apply anyway.