STOCK SUPERVISOR  

Sales Generation:  

• Meet personal and store sales goals  

• Utilize elevated levels of sales and service to maximize sales performance  

• Demonstrate an in-depth knowledge of the merchandise  

• Ensure all sales related policies and procedures are maintained  

Customer Service:  

• Support and encourage staff to provide the highest level of customer service  

• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction  

• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) 

Operations:  

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management  

• Assist in the training of sales staff in all areas of appropriate register usage and maintenance  

• Understand and properly execute all management register functions  

• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork  

• Participate in inventories 

Merchandising/Visual:  

• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times  

• Assist in the implementation and maintenance of all merchandising/ visual directives  

• Ensure deliveries are properly processed in a timely manner  

• Identify product concerns in a timely manner  

• Communicate inventory needs to support the business goal 

Human Resources:  

• Ensure image and grooming standards are professional and reflective of the brand image, at all times  

• Adhere to work schedule, inclusive of time and attendance  

• Support and assist in follow-up for all training programs and seminars 

Your Daily Focus 

• Negative on hands & Cycle counts: walking these reports daily and delegating to the team any projects related

• Floorset product: owning BOH shifts, allocations, unwrapping 

• Training standards and PK with stock team 

• Communication & Delegation