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Department

The Support Team Assisted Response (STAR) Program is an alternative response model operating within the City and County of Denver. STAR pairs a Wellpower mental health clinician with a Denver Health paramedic or EMT. The team is dispatched through Denver 911 Communications and responds to low risk, low acuity crisis calls that arise from public health and mental health needs in the community. The team can provide medical assessment/triage, crisis intervention, de-escalation, transportation, and resource connection for community members in need. The goal of the STAR Program is to send the right resources to community members when they are in crisis.

Job Summary

Under general supervision, functions as the healthcare provider on the Support Team Assisted Response (STAR) vehicle. Attends to patients encountered during STAR response. Provides support to the clinical social worker assigned to STAR and transfers clients and or patients when appropriate. Safely operates department vehicles in non-emergency modes. Provides other support functions for the STAR program.

Essential Functions:

• Safely manage STAR vehicles.
  Maintains Defensive Driving Certification.
   Maintains control of the vehicle at all times, allowing for the unpredictable responses of other drivers.
   Uses appropriate lanes and speed with appropriate cornering and braking techniques.
   Uses all equipment in accordance with State and municipal laws and regulations.
   Abides by standard traffic laws while driving.
   Maintains due safety when parking the vehicle at the scene of an emergency, and the use of emergency equipment while standing at such scenes.
  (25%)
• Support Clinicians
  Assist the mental health clinicians on calls
  Assist in the mental health assessment and referral process (25%)
• Provide BLS Care/Assessments
  Initiates BLS procedures in accordance with current standards/protocols
   Demonstrates a working knowledge of the Denver Health EMT-Basic Protocols.
   Demonstrates a working knowledge of the Paramedic Division’s BLS Policy.
   Orders Advanced Life Support resources as patient presentation requires
  Evaluates the extent of illness or injury and establishes priorities for care following standing orders, or protocols, or as directed by the base physician via voice communications.
   Performs full and appropriate assessments including gathering a complete set of vital signs.
   Demonstrates an appreciation for mechanism of injury.
   Obtains appropriate history.
   Utilizes an appropriate workup site
   Cognizant of scene times, taking into consideration safety, proximity to the hospital, and current call volume.
  (25%)
• Documentation/Communication
  Follow guidelines for documenting every STAR call
   Utilize radios and mobile phones to communicate with dispatch, other crews, and base physicians when necessary
   Follow guidelines to enter referrals for services.
   Communicate with collaborative partner agencies
  
  (25%)

Education:

• High School Diploma or GED required.

Work Experience:

• 1-3 years EMS patient care experience required.

Licenses:

• EMTB-EMT Basic - CO - State of Colorado required.
• DLR-Colorado Driver's License Class R - DMV - Department of Motor Vehicles required.
• BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross required.
• EMT-IV endorsement from a CDPHE approved education program required.

Knowledge, Skills and Abilities:

• Knowledge of emergency treatment and safety procedures.
• Working knowledge of the Denver Metropolitan EMT-Basic Protocols and Paramedic Division’s BLS Policy.
• Skill in determining needs in changing environments.
• Able to speak with a clear, articulate voice over the radio.
• Ability to identify hazards.
• Ability to complete appropriate patient and daily activity forms.
• Ability to appear in court when necessary.
• Ability to use appropriate and low impact means of restraint.
• Ability to safely operate a vehicle, to use radio communications equipment and procedures, and to document patient contacts using written and computer patient care reporting.
  
  

***All hires start at Level 1. Career ladder progression includes job and pay advancement, upon successful completion of established training period, based on appropriate experience. Level 1: $22.53/hr - Level 3: $30.17/hr.

***Are you interested in pursuing education to become an EMT-B? Click here to learn about our EMS School: EMT Training - Denver Health Paramedics ​***

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Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
• 100% paid parental leave up to 6 weeks
• Immediate eligibility for retirement plans with employer contribution up to 9.5%
• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
• Free RTD EcoPass (public transportation)
• Childcare discount programs & exclusive perks on large brands, travel, and more
• Tuition reimbursement & assistance
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
• Professional clinical advancement program & shared governance
• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado’s primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.