Job Description Summary

Job Description

Roles and Responsibilities

Provision & Infrastructure Hardening

• Kubernetes Cluster Orchestration: Help design and deploy hardened EKS clusters across multiple AWS regions, ensuring consistent security baselines.

• Infrastructure as Code (IaC): Build and maintain reusable Terraform and Ansible modules for automated provisioning of cloud infrastructure services including networking services, compute, storage, queue and cache, etc.

• Security Architecture: Implement "Policy as Code" guardrails and secure network perimeters (ESPs) in alignment with NERC CIP and IEC 62443 standards.

• Operationalize Cloud Infrastructure: Standardize run books, operating processes required to run critical infrastructure with highest reliability.
   

Platform Readiness & Scaling

• Resource Governance: Define and enforce Kubernetes resource quotas, limit ranges, and Pod Priority classes to ensure mission-critical services receive prioritized compute resources.

• Connectivity & Ingress: Manage the ingress strategy and service mesh architecture to facilitate secure, performant connectivity between distributed micro services.

• Acceptance Testing: Lead platform-level smoke, load testing and disaster recovery exercises to validate that the infrastructure can meet 99.99% uptime targets.

• Sizing & Optimization: Partner with application teams to right-size containerized workloads, optimizing for both performance and cloud cost (FinOps).
   

Operational Excellence & Tier 3 Support

• L3 Escalation: Act as the highest technical escalation point for complex Kubernetes internals, troubleshooting issues such as failed pods, memory leaks, and network partitions.

• Incident Response: Lead root cause analysis (RCA) for platform-level outages, implementing systemic fixes to prevent recurring failures.

• Toil Elimination: Proactively identify and automate repetitive operational tasks—such as cluster upgrades and OS patching—to ensure the team spends at least 50% of their time on engineering improvements.

• Observability Integration: Institutionalize platform monitoring using Prometheus and Grafana, creating dashboards that surface the "Golden Signals" of cluster health.

Technical Requirements

• Kubernetes: 5 years of experience operating production-grade Kubernetes clusters at scale.

• Orchestration & Observability Tools: Expert-level knowledge of multi-cluster management, performance tuning and experience implementing observability tools such as Prometheus/Grafana, Dynatrace, Splunk, Datadog, etc. 

• AWS Infrastructure: Deep hands-on experience with AWS core services (EKS, EC2, ALB, S3, RDS, MSK).

• Automation Stack: Proficiency in Terraform, Ansible, and Python or Go for infrastructure automation and deployment tools like ArgoCD or Flux.

• Networking & Security: Strong understanding and hands on experience  of cloud networking concepts such as VPCs, routing, load balancing and security configurations such as encryption, certificate management.

• Fluent in English

Education Qualification

• Bachelor's Degree in Computer Science, Engineering and Math

Experience 

• Professional Background: 6–8 years in SRE or Platform Engineering roles supporting mission-critical, 24/7 cloud environments.

• Crisis Management: Proven track record as a structured incident responder who can handle production down/break the glass scenarios in mission critical applications. 

Preferred Qualifications

• Regulated Environments: Practical knowledge of NERC CIP, SOC2, ISO 27001, or IEC 62443 compliance standards in a SaaS context.

• Certifications: AWS Certified DevOps Engineer – Professional, CKA (CertifiedKubernetes Administrator), or SRE Practitioner Certification.

• Critical Infrastructure: Experience supporting mission-critical systems in energy, utilities, or other high-stakes industrial sectors.

Business Acumen:
Understand key cross-functional concepts that impact the organization; is aware of business priorities and organizational dynamics

Leadership:
Coach and mentor team members.
Familiar with concepts of costing hardware and software components. Works to assure work is on-time and within budget
Deliver tasks on-time with alignment to architectural goals. Can identify and raise issues, risks and benefits
Participate in change initiatives by implementing new directions and providing appropriate information and feedback

Personal Attributes:
High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers
Change oriented –actively generates process improvements; champions and drives change initiatives; confronts
Ability to work with global teams, act independently and as part of a team
Apply values, policies, procedures and precedent to make timely, routine decisions of limited, clear choice
Open-mindedly to new perspectives or ideas. Consider different or unusual solutions when appropriate
Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives
Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve

Additional Information