Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Sr. Specialist, Product Analysis – HR/P&C Products (Attract, Recruit, Onboard)

Sr. Specialist, Product Analysis – HR/P&C Products (Attract, Recruit, Onboard)

Overview

The Sr. Specialist, Product Analysis partners with Product Managers and stakeholders to document requirements, support configuration changes, execute testing, and maintain recruiting and onboarding products. This role also identifies and implements continuous improvements that enhance product quality, usability, and operational efficiency.

This role drives execution across configuration, testing, deployment, and training, delivering modern, integrated, and experience-led Talent Acquisition (TA) and onboarding capabilities that accelerate hiring, improve new-hire productivity, and enhance the employee experience at scale.

Opportunity & Role Mission

This role offers the chance to join a newly established, world-class HR Products team responsible for building the core systems that power modern, end-to-end Talent Acquisition (TA) and onboarding experiences. You will translate product vision into scalable, standardized, build-ready solutions that enable consistent execution across TA and onboarding platforms. Your work will help shape how these products are delivered at scale, allowing product teams to focus on strategy while you ensure execution is seamless, efficient, and impactful.

What You’ll Do

Document business requirements, user stories, workflows, and configuration needs in partnership with Product Managers and stakeholders

Support system configuration and low-/no-code changes within established product standards and governance

Execute test scripts, validate changes, and support release readiness and deployment activities

Provide day-to-day product support, troubleshoot issues, and coordinate resolution with partners

Maintain process documentation, release notes, and testing records

Identify opportunities for incremental product, process, and user experience improvements

Partner with HR, Talent Acquisition, onboarding operations, and technology teams to support effective delivery and adoption

Ensure documentation is accurate, up to date, accessible, and widely distributed, including release notes, test scripts, test results, sign-offs, decision logs, and related materials.

Collaborate across HR, Talent Acquisition, onboarding operations, and technology teams to drive alignment and execution.

What You Bring

Experience in product/business analysis, HR/TA technology, or HR/TA operations, with the ability to translate strategy into execution

Proficiency with ATS/CRM platforms and low-/no-code tools, including system configuration. Familiarity with Workday and/or Phenom People is a plus.

Strong analytical, documentation, testing, and release management capabilities

Ability to translate complex business needs into scalable technical and operational solutions

Ability to operate independently, navigate complex or ambiguous situations, and drive change and adoption

Strong collaboration and communication skills across cross-functional stakeholders

Experience with end-user training and/or pilot execution (preferred)

What Success Looks Like

Product concepts move quickly from idea to build-ready state, with clear, actionable requirements

TA and onboarding platforms are configured accurately and consistently for scale

Releases are stable, well-tested, and executed smoothly

Operational issues are resolved quickly and systematically

Documentation remains current, accessible, and reliable

Continuous improvement is consistently identified and embedded in the product lifecycle

Handoffs and training are delivered effectively and activated at scale

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $94,000 - $138,000 CAD