AMS Support & Incident Management

• Provide L2/L3 support for SAP BO/BI issues
• Troubleshoot and resolve:
  • Report failures (Web Intelligence, Crystal Reports)
  • Data inconsistencies between ECC and BW
  • Job failures (ETL / data loads)
• Manage SLA-driven tickets via tools like ServiceNow / JIRA

🔹 Reporting & Dashboard Support

• Support and enhance reports built using:
  • SAP BusinessObjects (WebI, Crystal Reports)
  • SAP BW Queries (BEx)
• Validate report data against ECC tables (e.g., VBAK, BKPF, MARA)
• Ensure business-critical reports are always available and accurate

🔹 Change Requests & Enhancements

• Implement minor enhancements / CRs:
  • Modify existing reports
  • Create new queries or dashboards
• Prepare functional/technical specifications
• Coordinate with development teams for implementation

🔹 Data & ETL Monitoring

• Monitor and support:
  • Data loads (InfoPackages, DTPs, Process Chains)
  • Delta loads from ECC to BW
• Identify and fix:
  • Data load failures
  • Performance bottlenecks

🔹 Performance Optimization

• Optimize:
  • Slow-running reports
  • BW queries and data models
• Improve query performance using:
  • Aggregates
  • Indexing
  • Query design best practices

🔹 Integration with ECC

• Strong understanding of ECC data sources:
  • FI, SD, MM modules
• Validate extractors and data flow from ECC to BW/BO
• Handle issues related to:
  • LO Cockpit
  • Generic extractors
  • Delta mechanisms

🔹 Testing & Transport Management

• Perform:
  • Unit Testing
  • Integration Testing
  • UAT support
• Manage transports across landscapes (DEV → QA → PROD)

🔹 Documentation & Knowledge Management

• Maintain:
  • Technical documentation
  • KT documents
  • Report catalogs
• Support knowledge transfer sessions

🔹 Continuous Improvement

• Identify opportunities to:
  • Automate reporting
  • Improve data quality
  • Enhance user experience

🧠 Required Skills & Experience

✔ Experience

• 6–12 years of SAP BO/BI experience
• Strong exposure to ECC AMS / Support projects
• Experience in handling production support environments

✔ SAP BO Skills

• Hands-on with:
  • Web Intelligence (WebI)
  • Crystal Reports
  • Universe Design (IDT / UDT)
• Experience in report scheduling and publication

✔ SAP BW Skills

• Strong knowledge of:
  • BW Data Modeling (InfoObjects, DSOs, InfoCubes)
  • BEx Queries
  • Process Chains
• Experience in:
  • Data extraction from ECC
  • Delta handling

✔ Technical Skills

• Knowledge of:
  • SQL / database concepts
  • ECC tables (FI, SD, MM)
• Understanding of:
  • Data warehousing concepts
  • ETL processes

✔ Tools & Methodologies

• ITSM tools:
  • ServiceNow / JIRA / Remedy
• Exposure to:
  • SAP Solution Manager (nice to have)

🏆 Good to Have

• Exposure to:
  • SAP BW on HANA / BW/4HANA
  • SAP Analytics Cloud (SAC)