Job Description Summary

Essential Functions
• Monitors production environment using established tools and performs initial quality control for Italy Production Processes such as Dataview, SQL Analyzer, Sharepoint, Dashboard and Other third party tools
• Execute production tasks, Quality audit, Data management and adhoc requests
• Responds to job failures/issues and corrects problems/issues when possible according to established procedures
• Escalates issues requiring second-level support to appropriate individuals using established call escalation procedures
• Takes appropriate action to ensure processes are completed according to schedule provided in the Reference Data Production Schedule
• Executes special processing requests as submitted and requests permanent changes to identified problems via action log process
• Enters issues into problem management tool with appropriate information for follow-up and permanent resolution
• Informs relevant production and user areas of outstanding issues that require further follow-up
• Provides training to new/junior associates as required
• Acts as a product-specific or procedural subject matter expert for other associates in the absence of Team Lead


Qualifications
• Candidate must possess at least a Bachelor’s /College Degree in Computer Science, Information Technology and other related course
• Minimum of 2 years relevant work experience preferred
• Critical thinking and problem-solving skills.
• Proficient in Microsoft Excel is a plus.
• Good verbal and listening skills.
• Demonstrate strong understanding of complex concepts and processes.
• Has initiative and is self-motivated to see through until resolution concerns raised by clients.
• Excellent written and oral communication skills.
• Ability to guide the work of others within a team environment.
• Ability to carry out some analysis and information gathering to resolve problems on routine matters.
• Ability to work under time constraints and changing work volumes.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.