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Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900300 Office of Digital Strategy and Innovation

Work Shift:

UR - Day (United States of America)

Range:

UR URG 113

Compensation Range:

$77,600.00 - $116,400.00

Responsibilities:

The Senior IT Business Analyst provides leadership and expertise in business analysis, process optimization, and technology-enabled transformation within the Digital Strategy & Innovation Office (DSIO) in support of enterprise-wide initiatives and projects. Working independently and collaboratively with clinical, operational, digital, informatics, and information systems stakeholders, the role analyzes complex business needs, develops requirements, designs future-state workflows, and translates strategic priorities into scalable solutions. This role leads business analysis activities for assigned initiatives and provides subject matter expertise to support implementation, operational readiness, performance improvement, and sustained value delivery.

Within the Access and Capacity pillar of DSIO, this role focuses on advancing patient access, scheduling optimization, capacity management, referral management, and digital access capabilities. This role translates operational and clinical needs into scalable solutions that improve access, optimize provider capacity, reduce barriers to care, and enhance the patient and care team experience.

ESSENTIAL FUNCTIONS

Strategy & Operational Support

• Leads assigned business analysis workstreams supporting enterprise digital access and platform initiatives. Partners with clinical, operational, digital, access, and IT/Informatics teams to identify and understand operational priorities. Translates DSIO and operational priorities into defined problems, improvement opportunities, recommendations, and actionable plans that advance patient access, scheduling efficiency, provider capacity, and the digital patient experience. Supports and leads departments through issue resolution, workflow review, operational assessments, and adoption support. Participates and frequently leads governance, operational workgroups, and meetings to ensure a coordinated execution of digital access strategies.

Workflow Analysis & Optimization

• Leads current- and future-state workflow assessments across ambulatory and procedural settings to identify operational inefficiencies, scheduling barriers, and opportunities or improvement. Analyzes complex and interdependent processes, performs gap and root-cause analysis, facilitates workflow redesign, and recommends scalable improvements related to scheduling, referrals, access, capacity, and digital self-service. Develops scalable workflows aligned with digital access strategies.

Solution & Technology Support

• Leads business analysis activities associated with configuration analysis, implementation, optimization, workflow validation, testing coordination, issue identification, and operational readiness of digital access capabilities, including online scheduling, system-guided scheduling, provider search, eCheck-in, referral management, patient communications, and Epic scheduling functionality. Influences solution design by translating operational needs into functional requirements and practical recommendations.

Data Analysis, Reporting & Performance Insights

• Interprets operational data, Epic reports, dashboards, and enterprise reporting tools to evaluate provider capacity, template utilization, third next available appointment, digital scheduling adoption, referral conversion, no-show rates, and related measures. Develops KPIs. Identifies trends, performance gaps and improvement opportunities. Develops data-informed recommendations for operational decision-making and continuous improvement. Shares recommendations with operational and departmental leaders through reporting, data validation, KPI tracking, and actionable insights. Leads the development, maintenance, and standardization of reporting tools, dashboards, and operational metrics to support enterprise digital strategies.

Requirements Gathering & Documentation

• Leads stakeholder meetings and requirements elicitation and facilitates design sessions with clinical, operational, digital, informatics, and technical stakeholders. Develops, reviews and defines process maps, use cases, functional requirements, operational workflows, standard operating procedures, and project documentation; resolves ambiguity and ensures stakeholder alignment around future-state needs.

Testing, Adoption & Continuous Improvement

• Leads or coordinates test planning, user acceptance testing, workflow validation, implementation readiness, training coordination, communications, issue resolution, and post-implementation evaluation. Uses stakeholder feedback and performance data to identify and address barriers, strengthen adoption, and sustain improvements.
• Leads post-implementation and maintenance follow-ups, issue tracking, and continuous improvement efforts to support long-term operational success.

 

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree and 5 years of relevant experience required
• Master's degree in a related field preferred
• Or equivalent combination of education and experience
• Experience with project management from planning through implementation required
• Experience in healthcare operations, business analysis, digital health, informatics, process improvement, information systems, clinical, higher education, or a related field preferred.
• Experience working with operational workflows, process improvement, or healthcare systems preferred.
• Experience with Epic, MyChart, or equivalent healthcare technology platforms preferrerd.
• 1 year in a supervisory capacity preferred
• Clinical or higher education experience preferred
• ServiceNow, JIRA and/or Project Portfolio Management (PPM) software experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent leadership, verbal and written communication, presentation, analytical and problem solving skills required
• Proven track record executing multiple work streams and producing consistent results required
• Ability to distill technical information into succinct and digestible information for a broad, non-technical audience required
• Extensive computer literacy, including experience in Microsoft Office, particularly Excel, Teams and Powerpoint preferred
• Demonstrated experience leading business analysis activities from discovery and requirements through solution design, testing, implementation, and optimization preferred.
• Ability to analyze complex operational data, identify root causes and opportunities, and develop actionable recommendations preferred.
• Understanding of digital health capabilities and healthcare technology environments preferred.
• Ability to manage multiple priorities and work collaboratively across teams strongly preferred.

LICENSES AND CERTIFICATIONS

• Certification of Capability in Business Analysis (CCBA) or Professional Business Analysis (PMI-PBA) upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.