Palisades Tahoe

We share the spirit of these legendary mountains with the world. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: Responsible for the repair, tuning, and assembling of skis and snowboards.  

Applicants must be at least 18 years of age.

Please note this positions is located at Palisades Tahoe and is not remote.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $18.00 - $25.92 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! 

• Healthcare options for both Seasonal & Year-Round employees 

• Generous discounts on outdoor gear, apparel, etc. 

• 401(k) plan with generous company match 

• Free and discounted lift tickets 

• 25%-50% discount at Food & Beverage locations at Palisades & Alpine 

• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more! 

• Employee Assistance Program (EAP)

Essential Job Responsibilities:

• Provide exemplary customer service to all customers and employees.

• Greet and assist every guest entering the store promptly.

• Service and repair customer merchandise following established guidelines.

• Resolve customer concerns and problems tactfully and efficiently.

• Complete necessary documentation and paperwork accurately.

• Adhere to all area and industry procedures and regulations.

• Keep knowledge and skills up-to-date with current trends and practices.

• Follow safety procedures when using tools and equipment.

• Maintain a clean and organized work area.

• Demonstrate proficiency in sales techniques when required.

• Collaborate with other departments as needed.

• Assess customer equipment needs and assist with rental selections.

• Ensure rental equipment is well-maintained.

• Train customers on equipment care and usage.

Competencies and Job Requirements:

• Effective oral and written communication skills.

• Strong customer service and safety awareness.

• Ability to follow verbal and written instructions.

• Neat and clean appearance adhering to grooming standards.

• Punctuality and reliability in reporting for scheduled shifts.

• Team-oriented with the ability to work in a fast-paced environment.

• Maintain high accuracy and courtesy under pressure.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 50lbs. Must capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will occasionally be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: POS system, skis, boots, bindings, ski tuning equipment, hand tools

Education and Experience:

Required:

• High School Diploma or GED

Preferred:

• 1-3 months of customer service or related experience; knowledge of hand tools and ski/snowboard equipment; experience with POS systems.

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility.  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.