Company :

Lead workshop operations, drive team performance, and deliver exceptional customer outcomes in this Mackay leadership role.

Kickstart your career or take the next step with Hastings Deering – where our people build something BIGGER.

We’re seeking an experienced Service Supervisor to join our Mackay team. This is an outstanding opportunity for a motivated leader who thrives in a fast-paced workshop environment and is passionate about developing people, driving operational excellence, and delivering exceptional customer outcomes.

As a Service Supervisor, you will play a key role in overseeing daily workshop operations, supporting Leading Hands and tradespeople, ensuring safe and efficient work practices, and driving performance across quality, productivity, and customer satisfaction. This is a Permanent, Monday to Friday role.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
 
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you’ll benefit from:

• Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Training & Career Development – Opportunities for training, mentorship, and career development specific to your role.
• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Leadership Development – At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.
• Innovation & Improvement – We drive continuous improvement through dedicated initiatives, foster inclusivity with gender/culture work groups and embrace technological advancements to stay at the forefront of our industry.
• Global Opportunities – Access to growth opportunities at a regional, national, and international level through our global Sime network.
• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Insurance Benefits – Salary continuance insurance.
• On-Site Perks – Free on-site parking.

What you’ll be doing:

As a Service Supervisor at Hastings Deering, you will:

• Drive safety and compliance – ensure all activities are conducted in accordance with WH&S legislation, company policies, and safety standards.
• Support accurate estimating – provide technical expertise and input into customer estimates, quotations, and work scope development.
• Lead operational meetings – coordinate and actively participate in weekly and monthly departmental meetings, ensuring actions are documented, communicated, and followed through.
• Manage workshop efficiency – identify and resolve work order inefficiencies to deliver the best outcomes for customers, employees, and the business.
• Optimise resources and processes – determine manpower and equipment requirements, recommend organisational improvements, and implement effective service department procedures.
• Contribute to business improvement – support the development and execution of operational projects that drive performance and continuous improvement.
• Maintain communication and accountability – ensure meeting minutes are accurately recorded, actions are tracked, and updates are uploaded to Noggin.
• Coordinate workshop operations – communicate machine and component arrivals, promise dates, and customer requirements to Leading Hands, Foremen, and Supervisors.
• Administer warranty assessments – determine machine, parts, and service warranty eligibility in line with manufacturer guidelines.
• Deliver accurate quotations – ensure work order estimates are comprehensive, financially accurate, and communicated effectively to customers.
• Monitor financial and labour targets – oversee work order budgets, labour allocations, and cost estimates to ensure alignment with customer requirements and business objectives.
• Oversee quality and performance – work closely with Service Coordinators and Advisors to monitor work order quality, efficiency, and overall job performance.
  
  

What you’ll need:

A successful teammate will have experience in:  

• Trade qualified leader – hold a recognised qualification as a Diesel Fitter, Plant Mechanic, Heavy Vehicle Mechanic, Auto Electrician, or equivalent.
• Proven supervisory experience – demonstrated success leading teams within workshop, service, mining, construction, or heavy equipment environments.
• Technical expertise – strong understanding of heavy mobile equipment maintenance, repair, and service operations.
• Results-driven leader – proven ability to lead teams, manage competing priorities, and deliver operational performance targets.
• Planning and coordination skills – experienced in scheduling, quoting, estimating, and work order management.
• Strong communicator – highly developed interpersonal and stakeholder engagement skills with the ability to build lasting relationships.
• Problem-solving mindset – able to identify opportunities, resolve operational challenges, and drive continuous improvement initiatives.
• Safety and customer focused – committed to maintaining the highest standards of safety, quality, and customer service excellence.
• Systems capability – proficient with Microsoft Office and business management systems in a fast-paced operational environment.

Interested? Here’s What’s Next: 

If you’re interested in growing your career with a large OEM, we’d love to hear from you!
 

📌 Apply Now – click the button below.
📞 Enquiries: 1300 071 618
👤 Contact: Taylor Collett – Talent Acquisition Partner

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.