Summary:

Leads pharmacy support operations to meet throughput and quality targets across queues and tasks. Coordinates preparation of audit-ready records, logs, and reconciliations, correcting discrepancies and implementing safeguards to prevent recurrence. Explains procedures and policy implications to align stakeholders and prepare concise manager-ready summaries with options and Key Performance Indicator impacts. Diagnoses recurring errors and cycle-time delays, implements approved workflow updates, and verifies impact across the team. Applies advanced knowledge of specialized procedures, systems, and controls while serving as a subject matter resource for edge cases and guiding cross-training coverage.

Job Description:

• Leads daily operations across pharmacy support workflows by assigning tasks, monitoring queues, rebalancing work, and removing blockers to achieve service levels and quality standards.

• Coordinates creation and accuracy of audit-ready documentation, logs, and reconciliations; corrects discrepancies and implements safeguards to prevent recurrence.

• Explains practices, procedures, and policy implications to align stakeholders on timelines, quality standards, and documentation requirements; prepares concise manager-ready summaries with recommendations and Key Performance Indicator impacts.

• Acts as first-line escalation for complex cases; triages, resolves within authority, or documents and escalates with supporting evidence.

• Modifies workflows, templates, and checklists to address control gaps or regulatory updates; trains the team and monitors adherence.

• Pilots small automations or tooling enhancements per policy; documents outcomes and recommends scale-up or rollback.

• Directs cross-training coverage and adjusts daily staffing and sequencing during peaks and absences; coaches peers and new staff on standard work and issue resolution.

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Education:

• High School Diploma/GED or equivalent experience required.

• Associate's degree in pharmacy, health sciences, healthcare administration, business, operations management, or a related field, or equivalent experience preferred.

• Certification in process improvement (e.g., Lean Six Sigma Yellow or Green Belt), pharmacy technician or dispensing certification or licensure, or equivalent preferred.

Experience:

• 3+ years of experience in pharmacy support and operations within a regulated healthcare environment, including queue management, documentation, and quality control, or a related field required.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

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Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned