Summary:

Under the supervision of the Team leader - Clinical Warehouse Operations, takes part in the operations ensuring the quality and integrity of all the processes related to stored material: reception, storage, shipment, return and/or destruction, according to Standard Operating Procedures or any other required standard. Under the supervision and reporting to Clinical Operations Team Leader is responsible for signing off processes and releasing shipment for distribution.

Responsibility:

• Verifies and signs operational jobs.
• Releases shipments for distribution.
• Manages the change of product status both physically and systematically following client instructions and within the scope of applicable Internal Guidelines.
• Follow and lead packaging instruction form for secondary packaging relabeling tasks ensuring Good Manufacturing Practices and Global Distribution Practice.
• Perform the quality check on a relabeling process in the absence of a Local Quality Representative and / or when it has been appointed for this function by the Quality Department.
• Have deep knowledge of all the protocols stored at World Courier Depot in order to provide instructions to all the Depot Staff.
• Act as Deputy Depot Pharmacist whenever required, supporting depot operational activities, as applicable, based on the local legislation.
• Ensure compliance with all government legislative and local health requirements.
• Maintain and assure compliance with applicable International Council for Harmonisation of Technical Requirements for Pharmaceuticals for Human Use, Good Manufacturing Practices, Good Clinical Practice, Global Distribution Practice, local regulatory requirements, legal requirements, and World Courier Internal Guidelines (or any other so required).
• Comply with World Courier Standard Operating Procedures, which contain all specific instructions to develop the Depot daily activities, from the moment of reception of the products until the shipment/ delivery of the products to the sites.
• Perform periodic Depot Self-Inspections as required, to assure everything at the Facility is working as established in World Courier Standard Operating Procedures.
• Identify and report possible problems arising from personnel management that may be against working schedule.
• Manages the status of product to ensure expired stock is moved to Quarantine status.
• Required to be part of an on call roster 24/7 to provide telephone assistance as well as in person attendance for emergency response in case of any concern occurring at the facility in relation to temperature control of the product.
• Participate in reviewing and authoring global and local Standard Operating Procedures, Work Instruction’s and Tracking Reference Number documents
• Work in all temperature controlled environments including but not limited to
  • +15 to +25°C
  • +2 to +8°C
  • -20 to -30°C
• Physically perform packing process of inbound, outbound and returned shipments using Cencora World Courier packaging products.
• Participate in occasional scheduled weekend tasks for stock control and balance sheet processes.
• Lead continuous Improvement initiatives to ensure processes are streamlined.
• Fully trained in the Clinical Enterprise Resource Planning.
• Willingness to be trained how to use Export Waiver Process equipment.
• Perform any other duties the employee has been trained for.

Internal Communication and Information Sharing

• Keep Internal Stakeholders informed of the progress of their order and shipment.
• Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction.
• Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed.
• Provide information to all World Courier Australia business units to ensure work output is coordinated in an effective manner.
• Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business.

Teamwork and Collaboration

• Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment.

Policy and Procedure

• Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives.
• Ensure World Courier Australia compliance with all government legislative and other requirements such as Australian Customs Service, Civil Aviation Safety Authority, Australian Quarantine and Inspection Service, International Air Transport Association, International Organization for Standardization.
• Ensure full compliance with international local regulations such as World Courier Australia Registered Air Cargo Security Program Australian Customs International Air Transport Association regulations.
• Ensure full compliance with World Courier Australia quality management systems (Good Practice).

 Workplace Health and Safety

• Actively promote a culture that values a safe and healthy workplace.
• Take reasonable care of, and cooperate with actions taken to protect;
  • The health and safety of both themselves and others.
  • Report all accidents, incidents and hazards to their supervisor as soon as is practicable.
• Ensure compliance with relevant Occupational Health and Safety legislation and that any issues are identified and actioned in line World Courier Australia policy.

Reports Directly To:

Team Leader - Clinical Warehouse Operations

.

Education:

• High School Diploma/GED or equivalent experience required.
• Associate's degree in pharmacy, health sciences, healthcare administration, business, operations management, or a related field, or equivalent experience preferred.
• Certification in process improvement (e.g., Lean Six Sigma Yellow or Green Belt), pharmacy technician or dispensing certification or licensure, or equivalent preferred.

Experience:

• 3+ years of experience in pharmacy support and operations within a regulated healthcare environment, including queue management, documentation, and quality control, or a related field required.
• Preferable for candidate to have some work experience in warehousing and have forklift licence.

Preferred Minimum Skills, Knowledge and Ability Requirements:

• Position will require being able to lift loads up to 20kg independently using safe lifting methods described in manual handling training.
• Be able to take initiative and solve problems.
• Self driven and can work autonomously.
• Excellent computer skills.
• An understanding of Imports and Exports processes and statutory requirements.
• Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.
• Strong interpersonal and communication skills.
• Sound level of numeracy and demonstrated attention to detail.
• Sound written and verbal communication skills with a full command of English.
• Problems solving skills.
• Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
• A calm and customer focused approach.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned