Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Role Definition

Join a team that powers critical industries around the world. As a Senior Sales Support Consultant, you will play a key role in supporting the successful sale, application, and implementation of Caterpillar's gas-powered electric power solutions. This is an opportunity to work at the intersection of engineering, commercial strategy, and customer support while collaborating with dealers, business development teams, product engineering, suppliers, and global process partners.

In this highly visible role, you will serve as a technical and commercial expert for Caterpillar Gas Prime Power generator sets, including the G3500K and G3500FR series, helping customers and dealers evaluate solutions that meet their power generation needs.

What You Will Do

• Partner with product groups, district teams, and Cat dealers to develop and implement customer-focused power solutions that maximize product value, profitability, and long-term business success.
• Provide commercial and technical leadership to resolve product-related challenges, monitor market and demand trends, and proactively support customer and dealer requirements across the territory.
• Build and strengthen relationships with prospective and existing customers, identifying opportunities to introduce Caterpillar's Gas Prime Power solutions and deliver value-driven recommendations.
• Analyze customer needs, application requirements, and market dynamics to develop strategic sales support initiatives that enhance commercial performance and customer satisfaction.
• Collaborate cross-functionally with engineering, sales, product, and dealer teams to deliver innovative solutions that support business objectives and customer success.

What You Will Have (Required Skills)
Customer Focus: Advanced knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Champions, models and directs an organization's commitment to externally focused decision-making tied to customer business needs and satisfaction.
• Provides customer focused vision, strategy and leadership that exceeds customer expectations.
• Persuasively articulates the link between customer focus and enhanced business success to stakeholders.
• Teaches others to foster customer relationships based on mutual understanding, respect, trust and 'business partnering'.
• Develops 'best practices' to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.
• Consults with senior executives regarding critical success factors and details to being a customer focused organization.

Industry: Extensive knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.

• Educates others on own organization in terms of the industry - its market position, niche (if any), etc..
• Compares and contrasts the latest developments and emerging issues in the industry.
• Raises coworkers' awareness of industry standards, practices and guidelines.
• Assesses how regulatory and reporting requirements apply to own organization.
• Explains the development of industry segments - trends, consequences, key issues.
• Discusses industry-specific cycles and associated considerations.

Decision Making and Critical Thinking: Advanced knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Analyzes and discusses alternatives with multiple stakeholders.
• Monitors developments in critical-thinking and decision-making models for potential use by organization.
• Coaches others in decision-making models, processes, and practices.
• Anticipates special issues and considerations for effective decision-making during a crisis.
• Shares experiences regarding optimal timing and circumstances for refraining from or making decisions.
• Differentiates between content and context of a decision

Effective Communications: Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Relationship Management: Extensive knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.
• Empowers others to establish collaborative, healthy relationships.
  

What Makes You Successful

• Strong technical aptitude in power generation, generator systems, engine applications, controls, or related industrial equipment.
• Ability to translate complex technical concepts into practical customer-focused solutions.
• Proven problem-solving, analytical, and decision-making skills.
• Experience working across engineering, sales, operations, and customer support functions.
• Strong communication and relationship-building skills with both technical and non-technical audiences.
• Ability to lead initiatives, influence without authority, and successfully navigate complex customer situations.
• Self-motivated with the initiative to independently resolve issues while leveraging team expertise when needed.
• Passion for helping customers succeed through innovative power generation solutions.

Why Join Us

This role offers the opportunity to influence the successful application of industry-leading gas power generation products while building strong partnerships across engineering, sales, and dealer networks. You'll help drive business growth, solve complex customer challenges, and contribute to the future of sustainable and reliable power generation solutions.

Additional Information

• The primary work location is Lafayette, IN
• Domestic relocation will be considered for this position.
• Visa sponsorship is NOT available with this position.
• This position may require up to 25% domestic travel.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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