Job Description

Are you passionate about transforming the retail supply chain landscape? Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in fashion, and surpassing customer expectations fuels our growth and innovation as we strive to be the best fashion retailer in a digitally connected world. Nordstrom has an opportunity available for a highly motivated, customer obsessed, and results-oriented Senior Program Manager to be a part of the transformational Nordstrom Supply Chain Program Management team, which drives the program management that helps cross-functional teams unlock capabilities and deliver value across Supply Chain and JWN. 

Nordstrom's sort center network is a key part of our Supply Chain operations. Operated in partnership with third-party logistics (3PL) providers, the network supports the flow of inventory to Nordstrom and Nordstrom Rack stores. In this role, you will drive operational excellence across the network, own program governance and performance, and help shape how the network evolves.

This role is focused on: 

• Capability Roadmap Execution: Leading delivery of the sort center capability roadmap, driving current-state programs from planning through launch and ensuring new capabilities are adopted and sustained across the network. Drive continuous improvement and best practice adoption across the sort center network. 

• Next-State Launch Readiness: Partnering with leadership to prepare for the network's next phase, including readiness planning, launch execution, and stabilization to steady state 

• External Vendor Management: Supporting on-site roles with day-to-day and strategic relationships with 3PL partners, including performance management, SLA and KPI accountability, business reviews, and scope alignment 

• Cross-Functional Leadership: Orchestrating delivery across DC Operations, Transportation, Inventory, Stores, Finance, Sourcing, and Technology in support of key priorities of Nordstrom and Nordstrom Rack 

• Strategic Alignment: Translating Supply Chain Operations (SCO) goals into clear, prioritized execution plans for the sort center network 

This role is multifaceted, demanding the ability to shift seamlessly from strategic planning to tactical execution. You'll build program roadmaps that translate goals into clear, prioritized plans, then lead the execution that delivers them, from launch readiness and go/no-go decisions to operational escalations. Collaboration is at the heart of this position, requiring effective partnership across levels and teams to bring Nordstrom closer to the customer. Exceptional stakeholder management skills and a proven ability to deliver results across multiple VP-led organizations and external partners are essential for success in this role. 

A Day in the Life... 

• Roadmap Execution: Translate the sort center network strategy and tech capabilities into actionable program roadmaps and deliver against them, providing data inputs and site-level insights that inform leadership decisions. Success: the roadmap is delivered on time and stays tied to SCO goals. 

• Launch Execution and Change Management: Lead new capability and site launches from readiness through cutover and hypercare, bring data-informed recommendations to go/no-go decisions, and drive adoption through repeatable playbooks. Success: launches land on time and on budget and reach steady state faster. 

• Data Insights and Performance: Track and report network KPIs across cost, service, capacity, inventory accuracy, and cycle time. Partner with analytics and on-site teams to turn data into clear insights that support business reviews, SLA attainment, and performance decisions. Success: leadership and on-site teams have timely, trusted visibility into network performance. 

• Continuous Improvement: Partner with on-site Nordstrom and 3PL teams to support stabilization, continuous improvement, and ongoing site enhancements, providing cross-functional coordination for escalations as needed. Success: sites operate at steady state, partners consistently meet or exceed SLAs, and network performance improves measurably year over year. 

• Stakeholder Communication: Deliver audience-tiered updates, from detailed working-team communication to concise leadership summaries on progress, risks, and performance. Success: leadership has timely, trusted visibility into network health. \

You own this if you... 

• Bachelor's degree in Supply Chain, Business, or a related discipline, or equivalent work experience in supply chain operations, transportation, logistics, or retail operations 

• 8+ years of experience in one of the following: program management / supply chain operations / transportation / 3PL or logistics management / retail 

• Proven experience managing external vendors or 3PL partners, including SLA and KPI management, business reviews, and contract or scope negotiations 

• Demonstrated ability to build and communicate strategy, including business cases, financial models, and multi-year roadmaps that earn senior leadership buy-in 

• Experience launching or scaling new sites, facilities, or network capabilities from concept to steady state 

• PMP, Agile, or Lean Six Sigma certification preferred, or equivalent demonstrated experience in program governance and success measures in operations or logistics 

• Strong financial acumen, including experience managing budgets, invoicing, cost drivers, and vendor spend 

• Experience working directly with data science, analytics, and technology teams 

• Excellent communication, negotiation, and interpersonal skills, with the ability to interact with and influence leaders at all levels, internally and externally 

• Proven ability to excel and lead by example in a fast paced and continuously evolving environment 

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

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