What You Can Expect

As a Senior Product Designer for Zoom Virtual Agent, you will shape the conversational and agentic AI experiences that define how businesses and their customers interact with Zoom's AI-powered products. You will own significant design areas end to end, from early concept through polished delivery, working at the intersection of human-centered design and emerging AI capabilities. This role offers a meaningful opportunity to set design quality standards across chat, voice, and LLM-powered interfaces at real scale.

About the Team

You will be part of Zoom's UX organization, a collaborative group of designers who care deeply about every interaction they create and the people those interactions serve. The team partners closely with product management, AI research, and engineering to craft intuitive, scalable solutions that connect users, applications, and data in meaningful ways.

Responsibilities

• Design, prototype, and refine multimodal agentic AI experiences for Zoom Virtual Agent, prioritizing safety, empathy, and clarity across CX and EX contexts
• Own end-to-end design execution for significant product areas, delivering pixel-perfect visuals, robust prototypes, and clear engineering specifications in Figma and AI-native tooling
• Lead and execute conversational flow design for AI-driven tools, including chatbots, IVRs, and LLM-powered interfaces, while advancing NLU and generative AI experiences across products
• Collaborate with engineering, product, and business stakeholders to translate complex AI capabilities into intuitive, human-centered customer experiences
• Partner with user research to gather and incorporate customer feedback, ensuring designs are continuously validated and aligned with real user needs
• Define and maintain design guidelines and best practices for conversational and generative interfaces across chat, voice, and LLM-powered surfaces
• Analyze conversation paths, market trends, and data insights to identify improvement opportunities and inform AI-driven product expansion
• Mentor early-career conversation designers and foster a team culture of design craft, innovation, and continuous improvement

What We're Looking For

• 8+ years of product design experience, with a portfolio demonstrating exceptional user-centered interaction and conversational design
• Proven experience with AI, LLMs, and conversational design, including chatbots, IVRs, and LLM-powered interfaces
• Track record of managing complex, cross-functional design projects across multiple teams and time zones
• Strong communication and influencing skills, with the ability to clearly articulate design decisions to stakeholders at all levels
• Deep expertise in conversation design combined with solid understanding of NLU and large language models
• Proficiency in Figma and emerging AI-native design and prototyping tools
• Experience defining design standards and best practices for conversational and generative interfaces at scale

Salary Range or On Target Earnings:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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