Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Trade Elevation Senior Investment Consultant is an advanced subject matter expert role within Trade Elevation. Associates selected for this role provide guidance and support to Senior Investment Specialists on complex or unusual situations and serve as a resource across Consumer Investments. Senior Investment Consultants are responsible for handling the highest-risk and highest-complexity trading, margin, options, and client situations while balancing client experience, risk management, and firm policy.

This job is responsible for executing on client service activities by answering general inquiries, performing account maintenance, assisting with online access and website navigation, and executing and confirming trade orders initiated by self-directed clients. Key responsibilities include uncovering additional client needs, deepening existing relationships, and referring clients to partner businesses. Job expectations include 2 years expertise in trading, market mechanics, margin and options.

Responsibilities:

• Serve as a subject matter resource for associates and business partners across Consumer Investments.
• Provide solutions to trade disputes.
• Preapprove Trades.
• Review large orders.
• Research complaint and risk escalation.
• Ensure optimal outcome for both our clients and Merrill on all issues engaged on.
• Serve as a subject matter expert for complex trading, margin, options, and market-related inquiries.
• Research and resolve highly complex client, operational, and risk-related escalations.
• Exercise sound judgment when balancing client experience, firm policy, regulatory requirements, and risk considerations.
• Partner with leaders and business partners to resolve unique or high-risk situations.
• Identify opportunities to improve consistency, effectiveness, and risk mitigation across Trade Elevation functions.
• Performs account maintenance, addresses online access requests, and prioritizes increasing overall client engagement and satisfaction through timely resolution and assistance with client inquiries
• Assists with product fulfillment and supervision requirements including maintenance for missed review and Not In Good Order (NIGO), funding, terminations, and withdrawals requests
• Engages in relationship building opportunities and partners with appropriate business counterparts when opportunities are identified

Required Qualificaitions:

• Must have Series 7,66 and 9/10 Must obtain the 9/10 within 120 days
• Demonstrated expertise across multiple Trade Elevation functions, including trading, margin, options, violations, and risk management activities.
• Proven ability to independently resolve complex client, trading, and operational situations while exercising sound judgment.
• Consistent record of strong performance, quality, and productivity across Trade Elevation responsibilities.
• Demonstrated ability to serve as a resource for associates and business partners in the resolution of complex or unusual scenarios.

Desired Qualifications:

• Recognized by peers and leaders as a subject matter expert for complex trading and risk-related matters.
• Experience supporting associates in the resolution of unusual or high-risk situations.
• Demonstrated ability to influence outcomes through expertise, collaboration, and effective communication.
• Experience presenting recommendations and solutions to leadership.
• Demonstrated commitment to improving risk mitigation, consistency, and client outcomes.

Skills:

• Expert Knowledge of Markets and Trading Mechanics
• Margin and Options Expertise
• Risk Assessment and Mitigation
• Complex Problem Solving
• Critical Thinking
• Decision Making
• Dispute Resolution
• Influencing Without Authority
• Oral and Written Communication
• Subject Matter Expertise Development
• Attention to Detail
• Emotional Intelligence
• Trading
• Active Listening
• Client Experience Branding
• Client Solutions Advisory
• Customer and Client Focus
• Prioritization
• Result Orientation

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$37.67 - $47.28 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.