Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence  

Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over 50 clients including HSBC, Swisscard, Visa, Mastercard and American Express. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.  

We have the advantages of already being at scale globally with a critical mass of high-net-worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.    

We are debt-free, profitable and the first B Corp listed on the London Stock Exchange (AIM market).  

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives. The next few years will see Ten speed up our progress via our Growth Engine strategy  making the next huge steps to achieve our ambitions together.  

For more information about Ten, please check out our Welcome to Ten video and this article.

The role

We are hiring a Senior Data Analyst to join our data team within the Technology department. This is a hands-on role for an experienced analyst who can take ownership of significant pieces of analytical work, from understanding the business question through to modelling the data and delivering trusted reporting and insight. You will work closely with the Lead Data Analyst, Product, Engineering and business stakeholders, applying the team’s standards and helping to raise the quality and consistency of how data is used across Ten. You will also support and mentor other analysts in the team.

Key responsibilities 

• Act as a senior individual contributor in the data analytics team, taking ownership of analytical workstreams from requirement through to delivery.
• Apply and help evolve the team’s analytics and engineering standards, data contracts and data platform best practices, working within the direction set by the Lead Data Analyst.
• Contribute to the data platform roadmap by identifying opportunities, estimating effort and raising risks to the Lead Data Analyst.
• Design, build and maintain robust data pipelines and models that ingest, normalise and transform data from multiple sources into the central analytical store.
• Deliver business reporting, management information, dashboards and analytical products that support operational and strategic decision-making.
• Carry out product and customer analysis to help teams understand member behaviour, service performance, engagement, conversion and commercial outcomes.
• Work with Product Managers and business stakeholders to translate questions into clear analytical requirements and success measures.
• Implement and maintain consistent definitions for business metrics, dimensions and key performance indicators, keeping the metrics data dictionary up to date.
• Contribute to the analytical data model and semantic layer, ensuring the reports and analysis you build use trusted and consistent data. Support the modelling of potential roadmap initiatives with analysis and evidence to inform prioritisation.
• Work with cloud data infrastructure in AWS or an equivalent environment, following established CI/CD, monitoring and automation practices.
• Review the work of other analysts and contribute to a culture of quality, documentation and peer review.
• No direct line management responsibilities. Mentor and support Data Analysts and more junior team members through pairing, code review and knowledge sharing.
• Deputise for the Lead Data Analyst on day-to-day delivery and stakeholder matters when required.

BEHAVIORAL EXPECTATIONS:

As a Senior Data Analyst you are expected to demonstrate the behaviours associated with Ten’s Standards and core values of Member Focused, Trustworthy, and Pioneering.

This means approaching your work every day with a positive, solution-oriented, and supportive attitude. We encourage diverse philosophies, cultures and experiences.

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Requirements

EDUCATION/EXPERIENCE:  

• Significant hands-on experience in data analysis, business intelligence, product analytics or a related discipline.
• Experience working as a senior or experienced analyst, delivering analytical work with a high degree of independence.
• Strong SQL skills and experience working with complex relational and analytical data models.
• Good understanding of data modelling, data pipelines, data warehouses and semantic layers. Practical experience with modern data technologies such as Snowflake and dbt; exposure to orchestration tools (e.g. Airflow) and Spark is desirable.
• Experience building dashboards and reporting in a BI tool such as Tableau.
• Experience working with cloud-based data infrastructure, ideally AWS.
• Understanding of data governance, data quality and documentation best practices.
• Experience working cross-functionally with Product, Engineering and customer-facing teams. Experience mentoring or supporting the development of other analysts is desirable.
• A product mindset, with an interest in how data informs discovery and decision-making.
• Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Guidelines for Hybrid/Home Office:

• This role is Cape Town–based and requires candidates to commute to the office at least 2 days per week. Please note this is a non-negotiable requirement.
• A secure home office at your confirmed address, free from background noise or other distractions when working remotely
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. 
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. 
• Employer contributory company Medical Aid: We offer a comprehensive employer-contributory medical aid scheme designed to support the health and well-being of our employees. Through this benefit, the company makes regular contributions towards your medical aid plan, helping to significantly reduce your out-of-pocket medical expenses.
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world! 
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would! 
• Be part of our global, dynamic, and inclusive Team, with diversity at its core. 
• Genuine career opportunities within a dynamic and international company. 

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.