Role Responsibilities:

• Strong understanding of Master Data Management principles, data quality standards, governance controls, and business process compliance.
• Working knowledge of Customer Master, Vendor Master, and Business Partner master data processes.
• Hands-on experience with ERP and workflow tools such as SAP ECC, SAP S/4HANA, SAP MDG, ServiceNow, BAAN, JDE, Oracle, or equivalent systems.
• Ability to review and validate business documents, onboarding forms, tax information, address details, banking information, and approval evidence.
• Good understanding of duplicate prevention, data validation, reconciliation, documentation controls, and exception handling.
• Ability to identify discrepancies, ask the right clarification questions, and work with stakeholders to resolve issues accurately and efficiently.
• Strong attention to detail and ability to process high-volume operational work with accuracy.
• Good written and verbal communication skills for interacting with business users, approvers, regional teams, and internal stakeholders.
• Ability to manage priorities, follow procedures, meet deadlines, and work in a structured shared services or global operations environment.
• Basic reporting and analytical skills using Microsoft Excel; exposure to Power BI or similar reporting tools is an added advantage.

Role Purpose:

• Experience with SAP Business Partner, Customer-Vendor Integration, SAP MDG workflows, SAP Fiori, or ERP transformation environments.
• Exposure to customer onboarding, vendor onboarding, supplier validation, bank validation, tax validation, VAT validation, IBAN verification, duplicate prevention, and denied party screening.
• Knowledge of ServiceNow request management, RITM handling, workflow queues, approvals, ticket documentation, and SLA monitoring.
• Experience supporting audit requests, SOX controls, change logs, annual reviews, independent verification, callback controls, or quality reviews.
• Exposure to Lean, Six Sigma, process improvement, automation, data cleansing, migration, or transformation initiatives.
• Experience creating or updating SOPs, desktop procedures, training documents, job aids, process maps, or operational trackers.

Minimum Requirements:

• Bachelor’s degree in Commerce, Business Administration, Finance, Information Systems, Supply Chain, Operations, or a related discipline.
• 2 to 5 years of experience in Master Data Management, Shared Services Operations, ERP Data Maintenance, Customer Master Data, Vendor Master Data, Business Partner Operations, Finance Operations, Procurement Operations, or similar business process operations.
• Hands-on experience in master data creation, modification, extension, blocking, unblocking, validation, and workflow-based request processing.
• Practical experience in MDM Operations is required; candidates with only SAP functional consulting, implementation consulting, or configuration-focused experience may not fully align with this operational role.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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