Company:

Description:

 

Role – Insurance Operations – Senior Analyst

 

Job Descriptions:

 

In this role, you will support day-to-day delivery of benefits and insurance operations for European clients. Your work may include flexible benefits administration (enrolments/changes), vendor billing reconciliation, reimbursement invoice processing, and support for insurance statistics/operational reporting. Documentation may be received in European languages, and you will collaborate with internal stakeholders and onshore teams to resolve queries and deliver accurate outcomes within agreed SLAs.

• Review and process benefits/insurance operations work items for European clients in line with client policies, SOPs, regulatory requirements, and SLAs.
• Support flexible benefits activities such as enrolments/changes and validations; ensure accurate updates in internal platforms.
• Perform vendor billing reconciliation by comparing vendor invoices/bills against enrolment/order files; investigate variances and coordinate resolution.
• Process reimbursement invoices and/or claims requests as applicable; validate calculations and support documentation prior to decisioning.
• Analyze and verify customer/client documentation for accuracy, completeness, and eligibility (including non-English documentation where applicable); escalate exceptions or complex cases as per guidelines.
• Handle email-based queries from internal stakeholders, clients, and onshore teams; provide timely, clear, and accurate responses and route queries appropriately.
• Maintain accurate case notes, trackers, and audit trail; ensure documentation is stored/updated as per process requirements.
• Assist with process documentation updates, knowledge sharing, and cross-training to ensure consistency and continuity.
• Promote a First Time Right mindset through quality checks, adherence to SOPs, and proactive error prevention; contribute improvement ideas.

 

What you need to have:

• Graduate / post-graduate in any stream.
• 1+ years of experience in benefits administration, insurance/healthcare operations, invoice reimbursement, reconciliation, or a similar role (shared services/back-office).
• Strong analytical skills and attention to detail; comfortable with basic calculations (e.g., prorated benefits, final benefit computation, invoice/benefit validations).
• Strong written and verbal communication skills, including experience in email query handling.
• Ability to work independently and collaboratively in a fast-paced environment; ability to prioritize and meet SLAs.
• Good documentation discipline and comfort working with defined policies/rules and compliance requirements.
• Exposure to health insurance/benefits concepts is preferred; familiarity with life and disability is an advantage.
• If needed, Language proficiency (other than English. to be specified while posting) depending upon the business requirement

What makes you stand out?

• Excellent communication skills (written and verbal).
• Language (Non-English) Proficiency Certification. Specifics to be added in posting as per business requirement.
• Executive presence that conveys composure and confidence in all situations.
• Strong analytical, research, and problem-solving skills with attention to detail.
• Prior experience supporting European clients/markets and multi-country benefit programs.
• A quality-first mindset and ability to identify process gaps and drive practical improvements

 

 

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.