Job Description

What is the opportunity?

We are looking to add a bright, resourceful, and organized Senior Administrative Specialist to our team.  You take initiative, pay attention to detail, learn quickly, can manage internal and external relationships, and you’re a great team player with superb communication skills. Then we are looking for you! As the Senior Administrative Specialist your primary focus will be to assist Estate Planning Specialist/Advisor teams with ongoing insurance inforce policy administration. 

This role ensures that all insurance related transactional requests are handled with exceptional care, efficiency and accuracy.  The specialist acts as a single point of contact, offering proactive support, personalized service and seamless execution of all insurance servicing needs.

What will you do?

• Manage the administrative transactional request from either the Estate Planning Specialists or Investment Advisor teams:

- Review completed insurance forms for accuracy and completeness. Submit completed forms to the insurance company for processing;

- Follow up with the insurance company and provide case owners with clear, timely updates on request statuses.

• Maintain data integrity on our database by ensuring the change has been updated.​

• Serve as a point of escalation for complex or urgent insurance servicing issues.  Liaise with insurance carriers as needed to resolve matters quickly
• Identify trends, pain points and opportunities for improvement in servicing workflows. Support the team with policy reassignments requests
• Maintain the insurance company inforce forms on our internal website
• Contribute to business and process improvement initiatives. Assist with any inquires that may be requested.

What do you need to succeed?

Must-have:

• Minimum of 1-2 years in a similar role
• Post-secondary studies in a related field
• Excellent Communication skills

Nice to Have:

• Full Insurance Licensed (LLQP)

• Bilingual (French/English)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
  

Job Skills

Additional Job Details

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.