Job Description

The Position

The Customer Experience Platform Team at Our Company is looking for a Salesforce Solution Architect to help shape and support Salesforce solutions across our Technology Solutions Product Line. This role will work closely with experienced technical teams, business partners, and end users to design, build, and communicate solutions that support our business goals and deliver a better experience for our colleagues and customers.

You will be supported by a growing team, but this is also a hands-on role. You should be comfortable stepping in where needed across delivery activities, from reviewing technical specifications and writing business requirements to supporting testing and helping the team move work forward.

What will you do?

• Lead Salesforce solution design across the Technology Solutions Product Line, ensuring scalable, end-to-end designs that align with platform, architecture, and team standards.
• Partner with business stakeholders, product owners, project teams, architects, vendors, and delivery teams to understand needs, pain points, outcomes, and success criteria.
• Co-lead discovery and working sessions with business partners, managing the agenda and discussion to drive clear decisions and shared understanding.
• Translate business needs into clear user stories, solution options, fit-gap analysis, and well-architected Salesforce designs.
• Create solution design documentation, including solution overviews, capability maps, system architecture, configuration approach, integrations, and data flows.
• Provide level-of-effort estimates and clearly explain solution benefits, risks, feasibility, functionality, and fit for business stakeholders and technical governance forums.
• Support technical design authority and architecture review discussions, including presentations and follow-up clarification where needed.
• Contribute to capability and platform roadmaps, bringing a practical view of Salesforce opportunities, dependencies, and delivery priorities.
• Communicate complex concepts clearly, visually, and in writing so stakeholders can make confident decisions.
• Build strong relationships and act as a trusted advisor to business and technical teams.
• Coach and guide a multi-disciplinary team of Salesforce professionals, helping to move work forward across multiple priorities.
• Provide hands-on support across delivery activities when needed, including requirements, testing, solution presentations, and sizing of customer needs.

Qualifications, Skills & Experience Required

• Minimum 5 years of Salesforce experience across full-lifecycle implementations, including business analysis, solution design, and technology delivery.
• Minimum 2 years of experience leading Salesforce solution architecture and design, including business processes, integrations, user experience, and process improvement.
• Minimum 1 year of experience working on the customer side of Salesforce implementation, with direct exposure to internal stakeholder needs, delivery governance, and long-term platform ownership.

• Proven experience designing large-scale Salesforce solutions, including business architecture, process architecture, integration architecture, user experience, and process improvement.
• Advanced hands-on knowledge of Salesforce configuration and custom development.
• Strong understanding of the core Salesforce platform, including Sales Cloud, Service Cloud, and Experience Cloud.
• Ability to design, improve, and integrate business processes across multiple systems.
• Good understanding of software engineering practices and user-centered design/design thinking.
• Experience writing clear user stories and requirements for Salesforce delivery teams.
• Excellent written and verbal communication skills, with the ability to explain complex topics clearly.
• Combination of Salesforce certifications, such as Administrator, Sales Cloud Consultant, Service Cloud Consultant, Salesforce Business Analyst and Platform App Builder.

Nice to have

• Experience with Agentforce and Salesforce AI capabilities.
• Experience with Health Cloud or Life Sciences Cloud.
• Experience or certification in Field Service, CPQ, Zuora, Data 360, Application Architect, B2B Solution Architect, B2C Solution Architect, B2C industry solutions or other Salesforce Architecture & Consultant Certifications.
• Experience with DevOps Tooling (such as Gearset, GitHub, Copado).

What we offer

• Exciting work in a great team, global projects, international environment.
• Opportunity to learn and grow professionally within the company globally.
• Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases). 
• Pension and health insurance contributions. 
• Internal reward system plus referral programme. 
• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution. 
• Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport Card. 
• Vodafone, Raiffeisen Bank and Foodora discount programmes. 
• Up-to-date laptop and iPhone. 
• Parking in the garage, showers, refreshments, massage chairs, library, music corner. 
• Competitive salary, incentive pay, and many more. 

Ready to take up the challenge? Apply now! 
Know anybody who might be interested? Refer this job!

Required Skills:

Asset Management, Business Requirements Analysis, Critical Success Factors, Delivery Coordination, Management System Development, Opportunity Management, Process Alignment, Requirements Analysis, Requirements Management, Sales Solutions, Solution Architecture, Solutions Design, Stakeholder Relationship Management, Strategic Alliances, Strategic Planning, System Designs

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

09/14/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.