Job Description:

Department Overview

The Robot Delivery Business started in 2018, with a delivery experiment on a university campus in May 2019, followed by Japan's first service for general users from a supermarket to a nearby park in September-October of the same year. In August-September 2020, we expanded our services to a glamping facility, and in April 2021, we extended our services from supermarkets to nearby residential areas. Since May 2022, we have been providing regular services around Tsukuba Station for over a year. We have been providing services in the Harumi area of Chuo Ward, Tokyo, in November 2024, and expanding the service area to Toyosu in Koto Ward from September 2026. Thus, We have been promoting improved shopping convenience and last-mile delivery efficiency in urban areas.

Position:

Why We Hire

At Rakuten Group, we aim to empower society through unmanned delivery and are seeking new members to lead our robot delivery business.

In this position, you will drive our delivery business forward by managing communications with a wide range of internal and external stakeholders. These essential partners include partner merchants, local municipalities in our service areas, commercial facilities, and the developers and management companies of residential properties. Specifically, regarding merchant acquisition, you will be responsible for the entire sales lifecycle-from initial strategy and outreach to negotiating terms, closing contracts, onboarding new partners, and providing ongoing support for existing merchants.
In addition, your responsibilities may include managing online campaigns to boost merchant sales, covering everything from conceptualization to performance analysis.


・Service Introduction Page:
https://mujin-delivery.rakuten.co.jp/
* Only available in Japanese

・Service Introduction Video:
https://youtu.be/FUCXHD2xaE0
* Only available in Japanese

Position Details

・New partnership cultivation, and agreement acquisition for platform-based business merchant onboarding.
・New business development, partnership cultivation, and agreement acquisition for collaborative opportunities in DaaS (Delivery as a Service).
・Existing Partner Management: Strengthen relationships with existing merchants, resolve issues, and drive their sales growth through comprehensive analysis, strategic proposals, and effective execution.
・Alliance Strategy: Develop and execute strategic and tactical alliance plans to expand the business.

Work Environment

Working in a small team, you'll need to be adaptable and ready to tackle a broad range of challenges. Your role will evolve, with tasks assigned to leverage your strengths and support the team's shifting priorities.

Mandatory Qualifications:

・Experience in new business development for corporate clients (3+ years).
・Sales experience with major clients, sales experience in the intangible products industry, or sales experience with highly innovative services that are unlike anything else on the market.

Desired Qualifications:

・Experience in a management or leadership role.
・Skills and experience in identifying and analyzing customer challenges and needs.
・Experience in maintaining relationships with existing partners, resolving issues, and supporting revenue growth (customer success skills)
・Experience leading or managing large-scale projects.
・Experience in launching new ventures, such as a new business, team, or branch office.
・Business-level English proficiency to collaborate effectively with global partners.
・Demonstrated expertise or a deep passion for driving innovation in robotics, automation, MaaS, and smart city solutions.
・Strong communication and documentation skills for both internal and external audiences
・A valid driver's license.


・Someone with enthusiasm and a sense of responsibility for creating valuable products that benefit our customers
・Someone who can proactively drive projects forward by engaging others.

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Related Pages
・Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
・Employee Conditions: https://global.rakuten.com/corp/careers/information/
・Culture: https://global.rakuten.com/corp/careers/culture/

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