Job Description:

About Organization

The Rakuten Symphony Sales team is actively seeking a Sales Operations Specialist to powerfully drive our sales activities. This pivotal role contributes significantly by providing comprehensive support, ranging from back-office operations and data analysis to process improvement, enabling the sales team to fully concentrate on building customer relationships and expanding business. The specialist will work closely with diverse internal and external stakeholders, acting as a cornerstone for sales operations by ensuring the smooth and efficient execution of our sales strategies. This is an excellent opportunity to significantly enhance your skills and career by tackling tasks with flexibility and initiative in a fast-paced business environment.

Job Description

The Sales Operations Specialist plays a critical role in supporting Rakuten Symphony’s sales organization by ensuring smooth coordination across multiple internal stakeholders, including regional and global teams. This role focuses on operational execution, sales process management, and cross-functional collaboration, enabling the sales team to focus on customer engagement and business growth.

The successful candidate will serve as a key liaison between sales, finance, legal, business operations, and other internal teams to facilitate efficient business operations and maintain data accuracy across sales systems.

Responsibilities

・Provide operational support to the sales organization throughout the sales lifecycle.

・Coordinate with internal stakeholders across multiple Rakuten Group organizations to ensure smooth execution of business processes.

・Track and follow up on purchase orders (POs), contracts, invoices, and related documentation.

・Support proposal preparation and sales documentation activities.

・Maintain accurate and up-to-date records in Salesforce (SFDC) and other internal systems.

・Monitor sales pipeline activities and support reporting requirements.

・Assist with sales forecasting, business reviews, and operational reporting.

・Support process improvement initiatives to enhance operational efficiency.

・Coordinate meetings, communications, and follow-up actions among internal and external stakeholders.

・Ensure compliance with internal processes and operational guidelines.

Requirements

・3+ years of experience in Sales Operations, Sales Administration, Business Operations, or related functions.

・Experience working within the IT, software, telecommunications, cloud, or technology industry.

・Strong stakeholder management and coordination skills.

・Experience supporting sales organizations and managing sales-related operational processes.

・Hands-on experience with CRM systems such as Salesforce.

・Strong organizational skills with attention to detail and ability to manage multiple priorities.

・Proficiency in Microsoft Office, especially Excel and PowerPoint.

・Ability to work effectively in a fast-paced and cross-functional environment.

・Business-level Japanese and English communication skills.

Preferred Qualifications

・Experience supporting multinational or global organizations.

・Experience with sales reporting, forecasting, and pipeline management.

・Knowledge of sales processes, order management, invoicing, and contract workflows.

・Experience driving process improvements and operational efficiency initiatives.

・Experience working in matrix organizations.

Desired Candidate Profile

・Strong communicator with excellent coordination and follow-up skills.

・Proactive and highly organized.

・Able to build positive relationships with diverse stakeholders.

・Comfortable working across multiple teams and functions.

・Detail-oriented while maintaining a sense of urgency.

・Team player with a collaborative mindset.

・Adaptable and eager to learn.

Additional Information

Location: Rakuten Crimson House, Tokyo

Languages: