Role Overview

We are looking for an experienced Sales Manager to lead and manage the sales team, drive revenue growth, and develop strategic enterprise accounts. The Sales Manager will be responsible for achieving sales targets, managing the team's pipeline and performance, developing new business opportunities, and maintaining strong relationships with key customers and decision-makers. The role requires a strong commercial leader with proven B2B enterprise sales experience, preferably within the contact center, customer experience, telecom, technology, or system integration industry.

Key Responsibilities

• Lead, manage, and develop the sales team to achieve revenue and business targets

• Set sales objectives, monitor individual and team performance, and drive accountability

• Manage and grow strategic enterprise accounts

• Identify, qualify, and develop new business opportunities across target markets

• Build and maintain strong relationships with C-level executives and key business stakeholders

• Lead the full sales cycle from prospecting and qualification through solution positioning, proposal, negotiation, and closing

• Drive sales pipeline development, forecasting, and opportunity management

• Ensure the team achieves assigned sales targets, revenue goals, and pipeline objectives

• Conduct regular pipeline reviews, sales performance reviews, and business reviews with the VP Commercial

• Coach and mentor sales team members to improve performance, sales skills, and execution

• Coordinate closely with Presales, Delivery, Product, and Technical teams to ensure proper solution alignment

• Monitor market trends, competitor activities, and customer requirements to identify new opportunities

• Represent the company professionally in customer meetings, events, and industry networking activities

• Ensure high customer satisfaction, account retention, and long-term business growth

• Develop and implement sales strategies aligned with the overall commercial objectives

Requirements

Requirements

Experience

• 8–12+ years of experience in B2B sales, enterprise sales, or account management

• Proven experience managing or leading a sales team

• Strong track record of achieving sales targets and closing large enterprise deals

• Strong background in selling technology solutions, software, SaaS, telecom, CRM, cloud, or system integration services

• Strong enterprise customer network and relationships with decision-makers

Mandatory Skills

• Excellent leadership, coaching, negotiation, communication, and presentation skills

• Strong ability to manage complex sales cycles and multiple stakeholders

• Strong pipeline management, forecasting, and strategic selling capabilities

Nice to Have

• Experience in contact center solutions or customer experience solutions (highly preferred)

Education

• Bachelor's degree in Business Administration, Marketing, Engineering, IT, or a related field

Languages

• Fluent English preferred

Preferred Background

• Contact Center Solutions

• Customer Experience / CX Technology

• System Integrators

• Telecom Operators

• CRM / SaaS Providers

• Cloud or Digital Transformation Companies

Key Skills

• Sales Leadership

• Team Management

• Enterprise Sales

• Account Management

• Business Development

• Contact Center Solutions

• Customer Experience Solutions

• Pipeline Management

• Forecasting

• Strategic Selling

• Negotiation

• Customer Relationship Management

• Coaching & Mentoring

• Performance Management