Brief Description of the Position:

• Optimise quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers of KSB Pumps & Valves through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods and preparation and submission of quotations
• Record, Analyse, Report and administer according to systems and requirements (CRM)
• Attend regular client visits, necessary to perform duties and aid business development
• Read and understand technical drawings and product data sheets
• Handle all aspects relating to Sales, comprising obtaining enquiries/ Tenders, putting together quotations and converting to orders when orders are received
• Establish and maintain customer relationships and support
• Contact with clients on products and updates
• Support and training on pumps and valves as and when required
• Solve problems; Provide support with queries and technical information as and when required
• Liaise with Consultants, Project Houses and end users
• Obtain prices from suppliers for quoting purposes
• Track and expedite orders through the system
• Provide customer updates on the progress of orders – when requested
• Arrange kick-off meetings with KSB staff
• Attend project meetings; Collect and Deliver all documentation
• Comply with and enforce all KSB Pumps & Valves (Pty) Ltd policies and procedures, as well as carry your duties in a manner which conforms to current Health and Safety legislation, upholding KSB Pumps and Valves (Pty) Ltd Health and Safety Policy
• Carry out all other reasonable tasks that may be delegated from time to time
• Assist fellow employees with daily functions as and when required