ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                      Clinical Supervisor, RN

REPORTS TO POSITION:        RN Manager or Ambulatory Chief Nursing Officer

DEPARTMENT:                         St. Charles Health System

DATE LAST REVIEWED:          September 2026

OUR VISION:                            Creating America’s healthiest community, together

OUR MISSION:                         In the spirit of love and compassion, better health, better care, better value

OUR VALUES:                          Accountability, Caring, Teamwork, and Safety

DEPARTMENT SUMMARY: St. Charles Ambulatory Care encompasses practices in three Central Oregon counties with numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, urgent care, cardiology, pulmonology, rheumatology, general surgery, behavioral health, cancer care, sleep medicine, orthopedics, physiatry, neurosurgery, and wound/ostomy care. We encourage collaboration between clinical and non-clinical staff to ensure we provide our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Clinical Supervisor, RN, under the guidance of the RN Manager or Ambulatory Chief Nursing Officer, is accountable for the clinical operations of a multi-provider clinic. This position provides day-to-day oversight of clinical staff, which may include medical assistants, nurses, and technicians, and coordination/integration of the Center of Care business plan into the clinic practice. The major functions of this position will focus on daily clinical operations, communication and support, employee relations, resource management and analysis, and quality improvement. 

This position directly supervises licensed caregivers in the clinic.

ESSENTIAL FUNCTIONS AND DUTIES: 

Responsible for the day-to-day clinical operations including development and implementation of clinical care standards, compliance, documentation, materials management, day-to-day staffing, and staff development.

Verifies skill of licensed caregivers when onboarding, annually, and whenever a skill verification is needed or requested.

Participates in daily and weekly patient care conferences.

Supports the implementation of various clinic work plans to comply with organizational and clinic goals.

Formulates, initiates, institutes, and supervises sound human resource, business, and operational practices.

Serves as point of contact for clinical patient complaints and escalates to clinic manager or director as necessary.

Remains current in clinical care for assigned care areas.

Demonstrates, promotes and maintains focus on patient-centered care, and demonstrates the importance of the organizational mission and its vision.

Establishes and maintains effective relationships and communication channels with providers and caregivers through regular meetings and both written and verbal communications. Facilitates and/or coordinates clinical staff meetings.

Meets with the medical staff clinic leader regularly to identify issues and problem-solve.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers. 

Facilitates the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds.

Hires, directs, coaches, and monitors the performance of all direct reports to develop and maintain a high-performance team that meets organizational and department goals.

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Provides and oversees the team’s delivery of customer service in a manner that promotes goodwill and is timely, efficient, and accurate.

Supports the vision, mission and values of the organization in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting ethically and appropriately, reporting known or suspected violations of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:                 

Required: As required by RN licensure.

Preferred: Bachelor of Science in Nursing. Additional training or education in Medical Office Management.          

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Current Oregon RN license. AHA Basic Life Support for Healthcare Provider Certification. Valid Oregon driver’s license and ability to meet SCHS driving requirements. Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.     

Preferred: N/A

EXPERIENCE:

Required: Three (3) years of related licensed, clinical nursing experience.

Preferred: One (1) year leadership experience.         

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS: 
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.  
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. 
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.  
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle. 
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. 
Exposure to Elemental Factors 
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. 
Blood-Borne Pathogen (BBP) Exposure Category 
No Risk for Exposure to BBP  

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