Revenue Assurance & Audit Manager

Employment Term: Permanent Full Time

Location: Ann Street, Brisbane CBD + Hybrid Working Options

Remuneration: Competitive Salary + Super + Salary Packaging Benefits

Make a meaningful difference

At UnitingCare, we're committed to delivering high-quality healthcare services and creating positive outcomes for the communities we serve.

We are seeking an experienced and strategic leader to join our newly established Assurance & Revenue team as our Revenue Assurance & Audit Manager.

This is a rare opportunity to help shape a newly created function from the ground up, influencing processes, systems and ways of working that will strengthen revenue integrity across our hospital network. You'll play a key role in protecting and optimising hospital revenue through auditing, compliance and continuous improvement initiatives while helping build a high-performing assurance function for the future.

Offering up to 50% work-from-home flexibility, this role combines strategic leadership, stakeholder engagement and hands-on revenue assurance expertise in a highly collaborative healthcare environment.

Your part in our Revenue Operations Team

Reporting to the Senior Manager Revenue Operations, the Revenue Assurance & Audit Manager is responsible for ensuring the accuracy, integrity and compliance of hospital revenue practices with health fund and government regulations.

This role oversees the review and processing of health fund audits (excluding onsite DRG audits), identifies billing and clinical discrepancies, and implements corrective actions to minimise risk and improve financial outcomes. You will lead assurance initiatives, support staff education on regulatory requirements, and work closely with stakeholders across all four hospitals to promote ethical revenue management practices.

Based in our Brisbane CBD Metro Office, this role operates in a hybrid environment and may occasionally require travel to hospital sites for education sessions, stakeholder engagement and audit activities.

This role presents a unique opportunity to help build a high-performing assurance function from the ground up. In the first 6-12 months, you will play a key role in establishing audit reporting and analytics, identifying opportunities to improve billing accuracy and revenue integrity, and supporting strategic initiatives that optimise financial outcomes across the hospital network.

Key duties will include:

• Lead and coordinate health fund audit activities across UnitingCare Hospitals.
• Develop and maintain audit schedules, ensuring timely preparation and submission of required documentation.
• Analyse audit findings, identify trends and implement corrective actions and process improvements.
• Review retrospective data to identify opportunities for revenue recovery and reimbursement optimisation.
• Act as the key contact for health funds, auditors and external stakeholders regarding audit activities.
• Establish, review and maintain audit policies, procedures and best practice frameworks.
• Manage and maintain audit tracking and reporting systems.
• Prepare monthly, quarterly and annual audit and revenue assurance reports for leadership.
• Provide expert advice on health fund contracts, reimbursement requirements and compliance obligations.
• Monitor and audit revenue cycle processes including patient registration, billing and collections activities.
• Lead investigations into compliance concerns, audit findings and revenue discrepancies.
• Develop and deliver staff education on audit readiness, compliance requirements and regulatory changes.
• Collaborate with clinical, coding, patient administration and finance teams to improve revenue integrity and reduce revenue leakage.
• Lead a high-performing team while fostering a culture of accountability, continuous improvement and exceptional service delivery.

What makes a difference for us?

Essential:

• Tertiary qualification in Business, Accounting, Commerce or a related discipline.
• Demonstrated experience in revenue assurance, auditing, healthcare finance, patient administration or a related healthcare environment.
• Strong understanding of private healthcare funding, health fund contracts and reimbursement models.
• Proven experience leading teams and driving operational outcomes.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Ability to interpret complex data and identify financial risks and improvement opportunities.
• Experience reviewing policies, procedures and compliance frameworks.
• Demonstrated ability to build productive relationships with internal and external stakeholders.
• Strong organisational and project management skills.
• Advanced Microsoft Excel and reporting capability.

Desirable:

• Knowledge of private healthcare funding models and hospital billing practices.
• Experience working within a private hospital or healthcare setting.

What makes a difference for you? 

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

• Flexible work arrangements to support work-life balance 

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

• Career development opportunities to challenge yourself, grow and make a meaningful difference   

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

We’d love you to be part of our UnitingCare family   

By joining our Hospitals, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 17,500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness. 

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe and nurturing services for children  

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.   

Safe workplace   

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.   

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.