Your Work Shapes the World at Caterpillar Inc.  

Our common values and focus on inclusion and respect drive the decisions made by our company, teams, and people. This is why we are committed to hiring and building diverse team representatives of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters. 

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. 

About Cat Financial  

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial. 

Role Definition

Assists customers with contract modifications providing payment and non-payment relief.

Responsibilities

•             Supporting customers in financial distress with innovative financial solutions.

•             Working with internal departments to conduct research and resolve transaction discrepancies.

•             Executes the daily quoting/documentation, booking and credit restructure approval and credit investigation activities for the department.

•             Interact with customers and business partners to negotiate acceptable approval of credit restructure submissions.

Degree Requirement

Degree or equivalent experience desired

Skill Descriptors

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Level Working Knowledge:

•             Follows proper data gathering and analysis processes and policies.

•             Reports problems that arise in the data collection process.

•             Participates in gathering and analyzing an organization's data based on requirements.

•             Documents data from various sources and in various formats.

•             Utilizes basic data collection and evaluation tools and techniques.

Operational Functions: Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to di

verse situations.

Level Basic Understanding:

•             Identifies the primary operational functions of the organization.

•             Explains operational functions and key functional roles of own dept or unit.

•             Describes the interdependence of support functions and line operating functions.

•             Clarifies the role of each department and its relevance to the enterprise strategy.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Working Knowledge:

•             Provides a quality of service that customers describe as excellent.

•             Resolves common customer problems.

•             Responds to unexpected customer requests with a sense of urgency and positive action.

•             Provides direct service to internal or external customers.

•             Documents customer complaints in a timely manner.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Basic Understanding:

•             Explains the importance of accuracy in own function or unit.

•             Identifies tasks or outputs that require accuracy and detail-level attention.

•             Identifies the procedures for making sure that results are mistake-free.

•             Describes consequences of errors within own unit or function.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Basic Understanding:

•             Names specific tools or techniques that can be used to support the analytical thinking process.

•             Describes specific software applications or products used for business analytics.

•             Gives examples of how analytical thinking has been used to resolve problems.

•             Helps others research and learn more about business analytics tools and applications.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

•             Delivers helpful feedback that focuses on behaviors without offending the recipient.

•             Listens to feedback without defensiveness and uses it for own communication effectiveness.

•             Makes oral presentations and writes reports needed for own work.

•             Avoids technical jargon when inappropriate.

•             Looks for and considers non-verbal cues from individuals and groups.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Level Working Knowledge:

•             Recognizes changing demands and priorities; validates changes with management.

•             Obtains information about how current assignments contribute to organizational goals.

•             Completes current work according to assigned priorities.

•             Responds to day-to-day operational priorities while still making progress on project work.

•             Performs at least 2-3 concurrent activities without reducing productivity.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding:

•             Explains the value of a disciplined approach to problem solving.

•             Describes problem reporting and escalation practices.

•             Utilizes accepted procedures for problem analysis and resolution.

•             Identifies key aspects of problem-solving techniques used in own area.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade.  It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.  At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.  It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.