Palisades Tahoe

We share the spirit of these legendary mountains with the world. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Job Summary: Process payments for Rental Shop transactions and operate the point of sale system efficiently and accurately. Assist guests with rental equipment suitable for their needs and explaining safety features. 

Please note this positions is not remote.

Applicants must be at least 18 years of age.

Hourly:

The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Base hourly pay range: $20.00 - $25.92 per hour

A Great Job and Benefits to Match:

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more! 

• Healthcare options for both Seasonal & Year-Round employees 

• Generous discounts on outdoor gear, apparel, etc. 

• 401(k) plan with generous company match 

• Free and discounted lift tickets 

• 25%-50% discount at Food & Beverage locations at Palisades & Alpine 

• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more! 

• Employee Assistance Program (EAP)

Essential Job Responsibilities/Duties/Tasks include the following; other duties may be assigned:

• Provide all customers and employees with top quality customer service in all situations at all times

• Promptly acknowledge and greet every guest that enters the store

• Accurately and efficiently ring up customer sales

• Must balance at end of shift, responsible for safe and accurate cash handling.

• Maintain a tidy and organized cashier area.

• Demonstrate expertise in product features and benefits of all retail items and rental fleet in the store

• Determine guest needs by asking open ended questions and choosing the best equipment for them

• Ensure all  rental contracts are accurately completed

• Explain in detail to the guest the operation and safety features of their rental equipment

• Understand and show proficiency in the RTP POS system

• Check that the proper equipment is returned, check for damage

• Ensure the guest is satisfied with their rental experience and thank them for their business when they are leaving the store

• Maintain cleanliness standards of shop and proper storage of equipment

Competencies and Job Requirements:

• Effective communication skills, oral & written

• Strong sense of customer service & safety awareness

• Able to understand and follow verbal and written instructions.

• Have a neat & clean appearance in compliance with the company grooming standards

• Punctual, able to report at scheduled start time

• Work well as part of a team.

• Able to work in a fast paced environment while maintaining a high level of accuracy and courtesy.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 100% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting. pushing or pulling up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

Working Conditions:

Indoor/Outdoor: While performing the duties of this job, the employee will occasionally be exposed to outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

Equipment Used in Job: POS system, skis, boots, bindings, ski tuning equipment, hand tools

Education and Experience:

Required:

• High School Diploma or GED

• One to three months customer service or related experience and/or training; or equivalent combination of education and experience

Preferred

• Basic knowledge of hand tools.

• Trained and knowledgeable of ski/snowboard equipment, binding and boot function and use.

• Experience with a POS system

A Motor Vehicle Record review may be required as part of your job.

For information on Alterra Mountain Company’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility.  Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.