Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a Recruiter Coordinator to support our Talent Acquisition recruiting area. This role will support our pipeline high volume or less complex non-pipeline recruiting teams.

The recruiting coordinator provides administrative and operational support for the talent acquisition process, including pre-employment and onboarding activities. Handles interview scheduling across multiple time zones, coordinates logistics for in-person and virtual recruiting activities and maintains accurate candidate data within the Applicant Tracking System (ATS). Ensures timely communication among recruiters, hiring leaders, and candidates, contributing to an efficient and consistent recruiting process and a positive stakeholder experience.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is not available.

What you'll do:

• Schedules and coordinates interviews across multiple time zones, including arranging travel, lodging, transportation, and preparing detailed itineraries when required.
• Manages logistics for recruiting activities and events (e.g., job fairs, campus or early talent programs, and virtual events), including preparation and shipment of materials.
• Guides candidates through the recruitment and onboarding process by providing timely updates on application status and interview details, ensuring a seamless and positive candidate experience.
• Maintains accurate and up-to-date requisition and candidate data in the Applicant Tracking System (ATS), ensuring data integrity, compliance with company policies, and adherence to legal requirements.
• Safeguard sensitive candidate information and uphold confidentiality standards.
• Initiates and manages pre-employment background checks, drug screenings, and onboarding activities (e.g., new hire orientation coordination, I-9 verifications and licensure), ensuring smooth transitions for new hires.
• Provides direct administrative support to recruiters, including creating offer letters, preparing onboarding materials, and managing expense reports.
• Tracks recruitment/onboarding metrics and assists with preparation and maintenance of operational reports, providing data to assist decision making and progress against goals.
• Monitors I-9 completion status, ensuring timely follow-up and completion of required documentation to clear candidates for employment.
• Identifies opportunities to streamline interview lifecycle and onboarding processes, improve the candidate and hiring leader experience, and contribute to the development of best practices.
• Collaborates closely with recruiters, hiring leaders, and external partners to troubleshoot scheduling conflicts, resolve process issues, and ensure alignment on expectations and timelines.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• 2 years of progressive work experience in staffing, human resources, administrative support, account relationship management, or a related field.
• Strong organizational and time management skills with the ability to prioritize tasks, manage multiple calendars, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships and a commitment to delivering a high-quality candidate and hiring leader experience.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience working with Outlook or other calendaring software.
• Strong attention to detail and accuracy, with experience coordinating cross-functional tasks or projects.

What sets you apart:

• Experience as a recruiter or recruiting coordinator supporting high volume recruiting efforts
• Experience working with a Candidate Applicant Tracking System (ATS) (ideally Workday)
• Experience with talent acquisition candidate screening and recruiting processes (to include applicable laws and regulations)
• Experience with coordination of business travel and Business Travel/Expense (T&E) Management Software such as Concur
• Experience with recruiting CRM platforms like EightfoldAI, or similar platform
• Ability to deliver exceptional communication and experiences to candidates, hiring leaders and recruiting staff
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $48,340 - $86,630

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.