Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a Business Support Analyst Senior you will support the business by analyzing and evaluating relevant complex business data, information, metrics and processes to identify opportunities and solutions to business plan development and optimization of business operations. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.

What you'll do:

• Develop and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.
• Provide expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.
• Provide operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Validate information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Participate in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Maintain broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.
• Maintain broad business knowledge, stays current on key business strategies & initiatives and identifies opportunities for support and enablement.
• Assist with the documentation of new and revised departmental procedures.
• Gather information for complex processes, analyzes data and trends, identifies root causes, and develops work products.
• Serve as a resource to team members on escalated issues of a routine nature.
• Review and analyzes reports and provides recommendations to improve matrix and reporting controls.
• Develop and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.
• Contribute on policies, standards, risk management and controls related to relevant processes.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 5 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.
• Knowledge of business analysis tools for ex: MS Excel, Tableau, SQL.

What sets you apart:

• Experience in Member Feedback Analytics (Complaints)
• Project Management Experience

Compensation range: The salary range for this position is: $85,040 - $162,550.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.