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The opportunity

Join Hitachi Energy and become the key link between our customers in Eastern Europe and Ukraine and our global service and engineering teams. In this impactful role, you will combine technical expertise, project management, and customer focus to resolve complex quality and service challenges, drive successful recovery projects, and help ensure the reliability of critical energy infrastructure across the region.

How you'll make an impact

• Serve as the primary customer interface for quality and service-related matters in Eastern Europe, with a strong focus on Ukraine.
• Act as the communication and coordination bridge between customers, local Ukrainian organizations, and Hitachi Energy's Engineering, Troubleshooting, and Service teams in Switzerland.
• Assess equipment damages and technical issues related to Gas-Insulated Switchgear (GIS) and Generator Circuit Breakers (GCB).
• Coordinate repair, refurbishment, and recovery activities from initial damage assessment through successful project completion.
• Support field service teams remotely during inspections, troubleshooting activities, and emergency interventions.
• Prepare professional damage assessment reports, technical findings, and repair recommendations in Ukrainian and Russian.
• Review, translate, and communicate field reports, inspection findings, technical documentation, and repair proposals between customers and internal stakeholders.
• Manage communication with customers throughout the repair process, ensuring transparency, responsiveness, and alignment of expectations.
• Coordinate technical clarifications, material requirements, logistics interfaces, and repair schedules between Ukraine and the Service Switzerland organization.
• Communicate technical findings, corrective actions, repair recommendations, and mitigation measures to customers and relevant stakeholders.
• Ensure timely escalation, tracking, and resolution of quality and service-related issues.
• Support the implementation and continuous improvement of quality assurance, service, and project management processes.
• Build and maintain strong customer relationships through proactive communication and professional issue management.
• Travel within Eastern Europe and Ukraine as required.

Your background

• Bachelor's or Master's degree in Engineering, preferably Electrical Engineering, Mechanical Engineering, Power Systems Engineering, or Information Technology.
• Experience in project management, service operations, installation, maintenance, or repair of high-voltage equipment.
• Knowledge of Gas-Insulated Switchgear (GIS), Generator Circuit Breakers (GCB), or related high-voltage equipment is highly desirable.
• Experience in coordinating complex technical projects involving multiple stakeholders and international teams.
• Fluency in Ukrainian, Russian, and English is mandatory.
• German language skills are considered a strong advantage.
• Excellent technical writing skills with the ability to prepare professional reports and customer communications in Ukrainian and Russian.
• Strong interpersonal, communication, and stakeholder management skills.
• Ability to work effectively across cultures and in a dynamic international environment.
• Strong problem-solving, negotiation, and customer-facing communication skills.
• Willingness to travel internationally (approximately 10-20%).

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.