What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

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Quality Audit  Lead - Finance Controls & Process Analyst-Senior

Responsible for leading complex quality audit and controls activities across Order to Cash (OTC) sub-processes, owning sampling methodology, calibration governance, and quality reporting, while mentoring junior analysts and partnering with cross-functional and vendor stakeholders to drive sustained operational and compliance improvement.

Essential Duties:

• Lead end-to-end audit execution across Billing, Cash Application, Collections, and Dispute Resolution, ensuring consistent application of scorecards, evidence standards, and quality dimensions.

• Own and continuously refine risk-based sampling methodologies across processes/subprocesses, including rules for ramp-up, stabilization, and run-rate operations.

• Standardize and govern critical/non-critical error definitions; lead calibration sessions and resolve escalated audit disputes through fact-based review.

• Own the defect management lifecycle — centralized logging, trend analysis, RCA, CAPA design, containment, effectiveness validation, and closure discipline.

• Strengthen governance by ensuring adherence to internal controls, audit standards, SOX/statutory requirements, and approved operating procedures; support audit readiness and remediation tracking.

• Develop and present scorecards, dashboards, and management reporting connecting audit outcomes to business performance (customer experience, revenue protection, working capital, SLA performance).

• Act as a key quality point of contact for operations leaders, process owners, and cross-functional/vendor partners; facilitate calibration and quality review forums.

• Provide quality oversight for transitions, migrations, and process changes, validating readiness criteria and ensuring a controlled handoff to steady-state operations.

• Identify recurring pain points and lead the conversion of insights into SOP updates, control redesign, training refresh, and automation of audit/reporting processes.

• Coach and mentor junior Analysts/Associates, supporting their development and consistency of audit approach.

Performs other duties as assigned.

Minimum Education:

Bachelor's degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.

Minimum Experience:

Minimum five (5) years of progressive experience in Order to Cash, Accounts Receivable, Finance Shared Services, Quality Audit, Controls, or Operational Excellence roles, including experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.

Knowledge, Skills, and Abilities:

• Demonstrated expertise across OTC sub-processes and strong command of audit frameworks, scorecards, sampling methodology, and defect/RCA-CAPA management.

• Strong familiarity with internal controls, SOX or compliance requirements, and process documentation standards.

• Proven ability to influence stakeholders and senior leadership, driving resolution through fact-based, data-driven discussion.

• Strong coaching/mentoring capability with experience guiding junior team members.

• Excellent analytical, organizational, and communication skills; ability to translate audit findings into business insight.

• Exposure to digital quality monitoring, workflow automation, and analytics-led continuous improvement preferred.

📋 Core Qualifications

Qualification Area

Requirement Details

Education

Bachelor's degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.

Experience

Minimum five (5) years of progressive experience in Order to Cash, Accounts Receivable, Finance Shared Services, Quality Audit, Controls, or Operational Excellence roles, including experience designing or managing audit frameworks, sampling plans, and RCA/CAPA processes.

Certifications (Preferred)

CPA, CA, CIA, CISA, Six Sigma Green Belt/Black Belt, Lean, or equivalent quality/audit certification preferred. . Exposure to internal controls or compliance training (e.g., SOX awareness) is a plus QDM Expert certification preferred If no certification is currently held, certification should be obtained within 12 months of accepting the position.