Job Description:

Department Overview

The Robot Delivery Business started in 2018, with a delivery experiment on a university campus in May 2019, followed by Japan's first service for general users from a supermarket to a nearby park in September-October of the same year. In August-September 2020, we expanded our services to a glamping facility, and in April 2021, we extended our services from supermarkets to nearby residential areas. Since May 2022, we have been providing regular services around Tsukuba Station for over a year. We have been providing services in the Harumi area of Chuo Ward, Tokyo, in November 2024, and expanding the service area to Toyosu in Koto Ward from September 2026. Thus, We have been promoting improved shopping convenience and last-mile delivery efficiency in urban areas.

Position:

Why We Hire

At Rakuten Group, we aim to empower society through unmanned delivery and are seeking new members to lead our robot delivery business.

In this position, you will primarily take the lead in all tasks related to robots, including the introduction of both domestical and international robots to new Areas. Specifically, you will plan initiatives based on customer needs and external conditions, lead robot selection, coordinate and negotiate with stakeholders, and drive implementation through to completion. By involving diverse stakeholders such as manufacturers, government agencies, and local communities, you will promote new services in which robots blend into everyday life through on-site problem identification and qualitative and quantitative data analysis.

・Service Introduction Page:
https://mujin-delivery.rakuten.co.jp/
* Only available in Japanese

・Service Introduction Video:

https://youtu.be/FUCXHD2xaE0
* Only available in Japanese

Position Details

・Selection and implementation of domestic and international robots
・Planning of projects
・Consultation and coordination with government agencies and others regarding systems and regulations
・Consultation and coordination with local communities and similar stakeholders
・Obtaining necessary permits and filings for the project
・Collaboration with industry and participation in industry activities

Work Environment

Working in a small team, you'll need to be adaptable and ready to tackle a broad range of challenges. Your role will evolve, with tasks assigned to leverage your strengths and support the team's shifting priorities.

Mandatory Qualifications:

・A strong passion and sense of ownership for creating products that provide value to customers.
・Experience working on projects for government agencies.
・Experience negotiating and coordinating with stakeholders.
・Ability to understand the contents of laws, regulations, and administrative documents.
・Ability to prepare materials and documents necessary for carrying out work.
・Ability to proactively drive work forward by engaging and involving others.
・Native-level Japanese proficiency.

Desired Qualifications:

・Experience and knowledge related to robots, physical AI, and autonomous driving.
・Skills and experience in identifying and analyzing customer issues and external conditions.
・Driver's license.

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Related Pages
・Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
・Employee Conditions: https://global.rakuten.com/corp/careers/information/
・Culture: https://global.rakuten.com/corp/careers/culture/

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