This role is focused on managing customer concerns and supporting the successful implementation of the Pinewood Automotive Intelligence Platform across dealerships. As a Project Manager, you’ll combine strong project management expertise with in-depth product knowledge, acting as a Subject Matter Expert (SME) on new implementation projects to ensure a smooth and effective delivery experience.

You’ll work closely with customers and internal teams, guiding implementation activities, addressing customer needs, and ensuring projects are delivered efficiently while maintaining high standards of service and customer satisfaction.

This role suits someone who combines excellent communication and stakeholder management skills with strong project coordination capabilities and a passion for understanding software products, solving problems, and building lasting customer relationships in a fast-paced, delivery-focused environment.

Key Responsibilities: 

• Maintain a register of customer concerns, ensuring timely follow-ups, clear communication, and effective resolution.
• Collaborate with cross-functional teams to address customer issues and communicate feedback to relevant stakeholders.
• Oversee the discovery and initial setup phases of new customer implementations and projects for existing customers across Africa.
• Lead implementation projects from initiation to closure, ensuring alignment with customer requirements and business objectives.
• Act as the Product Subject Matter Expert (SME), providing product guidance and expertise throughout implementation projects.
• Collaborate with other Project Managers to establish and maintain consistent project delivery frameworks, governance, and quality standards.
• Facilitate training sessions for customers and internal teams on product features, functionality, and processes.
• Manage project timelines, budgets, risks, and customer expectations to ensure successful delivery.
• Act as the primary liaison between Customer Operations and internal departments for customer concerns and the initial stages of implementation projects.
• Provide regular project progress updates and performance reports to senior leadership and key stakeholders.
• Maintain clear and consistent communication with customers throughout implementation, training, and delivery.
• Oversee the preparation of customer-facing updates, documentation, and announcements to ensure accuracy and transparency.
• Gather post-implementation feedback to identify opportunities to improve the product, customer experience, and delivery processes.
• Develop and maintain accurate project documentation, including project scopes, timelines, and change controls.
• Establish and implement best practices for project management, customer engagement, and delivery.
• Lead project reviews, document lessons learned, and implement continuous improvement initiatives.
• Coach, mentor, and support team members in developing effective project delivery and management practices.
• Identify and implement innovative project management approaches to improve efficiency, consistency, and scalability across teams.

Requirements

• Bachelor’s degree in Business, Project Management, or a related field.
• Strong understanding of product management principles and the software development lifecycle.
• Proficient in project management tools (e.g., Jira, Asana, Trello).
• Excellent organizational skills and attention to detail.
• Strong problem-solving and analytical abilities.
• Exceptional communication and interpersonal skills, with the ability to work effectively with a variety of stakeholders.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Customer-focused mindset with a passion for enhancing user experience.
• Proactive and self-motivated, with a strong sense of ownership and accountability.
• Adaptable and open to feedback, with a continuous improvement attitude.
• Occasional travel to meet with dealers, partners, and manufacturers for insight gathering, feedback, and validation (SA, Africa, UK).

Why Join Pinewood.AI?

This is an exciting opportunity to play a key role in delivering successful software implementations and enhancing the customer experience within a fast-growing, innovative automotive software company. You’ll work closely with customers and cross-functional teams, using your project management expertise and product knowledge to drive seamless implementations, resolve customer concerns, and deliver meaningful business outcomes. With a culture that values collaboration, customer satisfaction, and continuous improvement, Pinewood.AI is the place to make your mark.

About Us:

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.