Employment Type:

Shift:

Description:

Purpose  

Serve as an advisor & liaison to implement strategy & to support operations, projects, programs & service delivery outcomes. Responsible for the planning, implementation, coordination & evaluation of programs & strategic initiatives. Works cooperatively with various organizational levels to understand business needs & the interrelationship of issues impacting the implementation & delivery of business operations & services. Provides knowledge & expertise in programs & workstreams. 

Note: “patients” refers to patients, clients, residents, participants, customers, members 

Essential Functions   

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. 

Consultation Service:  

Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy, operational services & other initiatives.  

Proactively consults & engages operationally on development & implementation of programs & strategies.  

Provides business context to ensure consistency with decision support, communication, business administration & the development & use of business tools. 

Operation Expertise:  

Provides leadership, direction & oversight of workstreams. 

Responsible for the development, implementation & management of processes, policies & procedures.  

Ensures processes, policies & procedures are communicated, implemented & aligned.  

Serves as a technical resource of business operational services, issue resolution & implementation of recommended actions. 

Facilitates & develops processes & tools.  

Provides escalated support, guidance & training to department members (remotely & on-site) to use new technologies & applications, as well as to improve knowledge of existing ones. Identify the organizational improvements needed, develop systems to implement those changes & train the appropriate staff. 

Project Management: 

Manages & implements small to medium-scale projects, programs & initiatives.  

Develops & manages aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, within budget & to specifications.  

Conducts informational training sessions with groups of various sizes & backgrounds. 

Data Management & Analysis:  

Research & compile information to support ad-hoc operational projects & initiatives.  

Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making.  

Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts 

Develops & monitors data analysis & reporting systems & communication tools. 

Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. 

Functional Role (not inclusive of titles or advancement career progression) 

This role promotes healthcare operational best practices and optimizes healthcare workforce management systems. Provide advanced technical and analytical coaching and assistance to Trinity Health Ministry colleagues and leadership on staffing and scheduling best practices. Additional responsibilities include: maintenance, optimization, and training on workforce systems including UKG Pro WFM and Business Intelligence Tools (BI Tools) building advanced analytical tools and variance analyses to help Ministry leaders achieve performance objectives; and,utilizing benchmarking tools to support continuous performance improvement across the organization. 

• Supports project phases by providing analyses, evaluation, business intelligence, statistical and predictive analyses, and guidance to partners, leaders, colleagues and peers supporting the Transformational Management Office (TMO).  

• Participates in and leads projects including developing and managing to a project plan. Ensures timely completion of deliverables. Participates in business workflow mapping, impact analyses and modeling. Prepares status reports or communication plans and keeps management and key stakeholders apprised. Resolves problems that arise and address risk factors to ensure project deliverable timelines are met. 

• Researches and compiles detailed information from multiple sources; prepare materials which may include the development of new policies, processes, and opportunities; present effectively in person or via web conference. 

• Defines scope and requirements for complex initiatives; establishes partnerships, roles and responsibilities of team members across all project lifecycle phases from inception to close-out. Conducts post project analysis; meets with business owners to conduct project closure activities. Maintains detailed risk and issues logs ('risk register') and provides succinct summary for executive presentations. Seeks assistance from senior team member in responding to potential complex issues and risks. 

• Compiles and analyzes data. Prepares written summaries and presentations which address project scope, timetable and expected deliverables. Drives decision-making via both qualitative observations and quantitative data. Structures, analyzes, synthesizes, and presents findings with minimum direction. Evaluates evidence for both validity and reliability. 

• Analyzes large quantities of data and develops complex reports on the overall performance of business segments; develops metrics to measure various characteristics of the business. Utilizes statistics to perform predictive analyses of operational cost, performance, and productivity elements that have a significant impact on scenario planning of future operations. Applies a high level of business understanding towards the analysis of operations; sifts effectively through data and visualizes complex analysis to senior level stakeholders to facilitate business decisions. 

• Embeds process improvement in transformational plans and approaches. Leverages process improvement techniques to identify, evaluate and articulate operational opportunities, business needs and gaps; plans and implements steps, understands stakeholder interest. Makes recommendations that provide practical options and solutions while considering the impact on processes, workforce, technology, and culture. Provides authoritative advice. 

• Facilitates teams/groups of people and influences people through strong leadership, communication and negotiation skills, leading short-term and long-term business, planning and improvement sessions to ensure accomplishment of goals, direction and business requirements. 

• Seeks assistance from senior team members in responding to potential complex issues and risks. Assists senior leaders in determining strategic, financial and operational program impact(s) for the system. Calculates budget estimates necessary to evaluate costs. 

• Serves as a both a conceptual subject matter expert on workforce management standards and technical subject matter expert on the UKG Dimensions systems and other workforce or financial systems. 

• Educates, trains, and consults with clinical and non-clinical front-line managers empowering them to: optimize staffing to workload demand by hour of day and day of week based on historical data and forecasted workload, including for large, complex 24/7 operations departments; create staffing grids/models, budgets, forecasts, and variance analyses; interpret key workforce management, financial, and UKG Dimensions reports. 

• Develops comprehensive (both conceptual and technical content) training/education materials. Leads large group, small group, and individual training sessions. Lead and train other workforce management staff and other colleagues to train large group, small group, and individual training sessions (i.e. ‘train the trainer’). 

• Manage operations, enhancements, and day-to-day functionality of the UKG Pro Workforce Management suite of products, including, but not limited to: Workforce Advanced Scheduler, Healthcare Productivity Analytics, and Healthcare Extensions (real-time acuity-based inpatient clinical staffing tool), and UKG Data Hub and other business intelligence applications. 

• Ensure integrity and timeliness of reporting from workforce and financial systems. 

• Supports and optimizes performance of contract labor management systems. 

• Builds and implements labor expense budgets, forecasts, and staffing models in collaboration with clinical, finance, and operations leadership. Prepare operational and financial analyses to determine the performance and profitability of business units. 

Minimum Qualifications 

• Bachelor’s degree in healthcare, business/business administration, information technology, or a related field. 

• Five (5+) years’ work experience in a related field of workforce management, project management, business analytics, etc. 

• Three (3+) years’ experience managing smaller projects or segments of large complex projects and interfacing with executive leadership preferred; experience leading small projects or portions of medium‑sized projects. 

• Two (2+) years working independently in an autonomous, self‑directed manner under frequently changing structures or environments. 

• Experience with business intelligence reporting tools or dashboards (such as Power BI and Tableau). 

• Strong proficiency with Microsoft Office 365/Suite (Windows, Teams, Outlook, Word, Excel, PowerPoint). 

• Ability to develop appropriate methods to collect, analyze, and report data. 

• Deep/advanced analytical, quantitative, evaluative, and problem‑solving skills with strong technical aptitude. 

• Ability to perform research, apply perspective, and thoroughly understand project issues. 

• Ability to lead meetings, events, and orientations. 

• Knowledge of and experience developing and managing project budgets and staffing needs. 

• Proficient knowledge in three (3+) business operations disciplines with expert-level knowledge in at least one (e.g., project/program management, financial management, contract performance management, process improvement, people leadership, workflow integration, technical/business communications, research/benchmarking, statistical analysis, change leadership, healthcare administration). 

• Excellent written and verbal communication skills; excellent interpersonal skills. 

• Strong and effective facilitation skills; strong group process skills (onsite and remote). 

• Ability to communicate effectively with technical and non‑technical leaders and business owners, translating technology needs into business understanding. 

• Ability to develop and maintain effective collaborative relationships and partnerships with leaders, stakeholders, and decision makers. 

• Ability to mentor and coach other team members; ability to learn and coach others on new systems. 

• Strong attention to detail and organizational skills; strong customer service skills. 

• Ability to support multiple projects simultaneously; work under pressure; adapt to changing deadlines, competing priorities, and frequent shifts. 

• Able to work in a fast‑paced, high‑performing environment. 

• Ability to respect confidential and sensitive information and honor lines of accountability and communication. 

• Must be comfortable operating in an ambiguous, matrixed, collaborative, shared‑leadership environment; ability to operate autonomously with frequently changing priorities. 

• Ability to obtain and maintain strong understanding of organizational functions and the role of the TMO; ability to recognize impacts beyond the TMO. 

• Must be able to travel to the various Trinity Health sites as needed (between 10% -20% of the time). 

Additional Qualifications (nice to have) 

• Master's degree preferred  

• Healthcare experience preferred 

• Project Management Certification (PMP), Lean practitioner, and/or Six Sigma Green Belt preferred; Lean/Six Sigma experience or certification preferred. 

• Visio and MS‑Project preferred. 

• Experience with advanced analytics or data engineering tools such as Alteryx, Databricks, SAS, SPSS, Snowflake, Microsoft Fabric, or similar platforms is preferred. 

Pay Range- $100,205- $150,307

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.