À propos de ce poste Program Manager, Strategic Accounts chez LINQ
We’re a high-growth software company with a big mission: empowering K-12 district teams to do more with less.
At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.
Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.
The Role
LINQ is looking for a senior Program Manager to lead our most complex, highest-visibility engagements — statewide rollouts and other strategic account implementations that span multiple products, teams, and stakeholders. This is a role for someone who has run large-scale programs before and knows what it takes to keep them on track: clear governance, tight cross-functional coordination, and the judgment to know when to escalate and when to solve it themselves.
You’ll own the delivery of these programs end to end, working closely with Services leadership, Sales, Product, and Engineering to make sure strategic customers get the outcomes they signed up for — on time, on budget, and without surprises.
What You’ll Do
- Own program-level delivery for strategic accounts, including statewide and multi-district rollouts, from kickoff through go-live and stabilization
- Build and manage program plans that span multiple concurrent projects, workstreams, and internal teams
- Establish governance: status reporting, risk and escalation processes, and steering committee cadence for executive stakeholders (internal and customer-side)
- Identify and manage program-level risk before it becomes project-level fire — apply (or help refine) LINQ’s escalation framework to keep leadership informed at the right level of detail
- Partner with Sales and Account teams to scope new strategic engagements and set realistic delivery expectations
- Coordinate across Product and Engineering to flag and resolve cross-project dependencies and blockers
- Manage and mentor a small team of direct reports (Project Owners/Implementation Consultants) staffed to strategic accounts, where applicable
- Serve as the senior escalation point for strategic account risk — the person leadership and the customer both trust to tell them what’s really going on
- Continuously improve how LINQ delivers large, multi-stakeholder programs — playbooks, templates, and lessons learned that raise the bar for the whole Services team
What You’ll Bring
- 8+ years of program or project management experience, with a track record of leading large, multi-workstream engagements — ideally in SaaS, EdTech, or public sector implementations
- Experience managing statewide, enterprise, or multi-site rollouts specifically, not just single-site or single-product projects
- Demonstrated ability to manage up: comfortable presenting risk, status, and trade-offs to senior internal and customer executives
- Experience directly managing or mentoring other project managers or implementation staff
- Strong command of program governance — RAID logs, steering committees, phase gates, executive reporting — and the judgment to apply it without over-engineering a simpler engagement
- Comfortable operating with ambiguity; strategic accounts rarely follow the standard playbook
- PMP, PgMP, or equivalent certification preferred, not required
Nice to Have
- Prior experience in K–12 education, state government, or public sector software implementations
- Familiarity with tools like Rocketlane, Smartsheet, or similar PM/PSA platforms
- Experience standing up or improving a PMO-style governance function
Location & Travel
This is a remote position, open to candidates across the U.S. Some travel is required — up to 25%, based on the needs of active projects (for example, on-site kickoffs, steering committee meetings, or go-live support for statewide rollouts).
Reporting Structure
Reports To: VP, Professional Services
Direct Reports: Up to a small team of Project Owners/Implementation Consultants staffed to strategic accounts (team size scales with active engagements)
💰Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
💸Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
🌴Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
👶Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered!
🎉Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
❤️Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
🏥Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
💪Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
🎁Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment
based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law.
To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: https://www.eeoc.gov/poster
If you’d like to view a copy of the company’s state or federally required affirmative action plans or policy statement, please email HRHelp@linq.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HRHelp@linq.com. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.
