Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Please note that this is a leave replacement role with a tentative end date of June 30, 2027.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Situated within the Faculty of Medicine, the Division of Continuing Professional Development (UBC CPD) supports physicians and other health professionals across BC with education, courses, and learning opportunities to support practice improvement, patient care and health care delivery. The Program Manager is responsible for developing innovative education programs and leading complex projects in the Strategic Projects and Partnerships portfolio in collaboration with provincial and national partner organizations. The Program Manager may be assigned to one or more projects depending on the needs of the Division.

Key competencies of the role include relationship building and effective communications with partners and interest holders, planning and overseeing new program design to ensure it addresses learning needs of health care practitioners, developing funding proposals, reports, and contracts, developing and actioning work plans, leading committees and working groups, overseeing project operations including program finances and budgets, planning human resources and optimizing team performance, and leading research and evaluation activities within assigned projects.

The position provides functional and project oversight to designated UBC CPD staff and works collaboratively with UBC CPD Medical Directors, Medical Leads, Project Sponsors, and other partners or interest holders. More broadly the Program Manager is expected to participate in wider activities within the Division such as strategic planning, staff training and development, and furthering the Division’s mission and vision.

Organizational Status

The incumbent reports to the Senior Manager, Strategic Projects and Partnerships, UBC CPD. UBC CPD is a cost-recovery unit within the Faculty of Medicine serving varied target audiences of practicing health professionals and has close relationships with key provincial organizations. The incumbent works in a fast-paced environment with a wide variety of partners (i.e., provincial-level professional associations, regulatory colleges, health organizations, and Ministry of Health committees), consultants and subject matter experts who develop and deliver curriculum. The incumbent works collaboratively with leadership and senior staff at UBC CPD as well as a variety of community, provincial, national, and international partners (i.e., health administrators, agency leads, university faculty, leaders and other health professionals in practice) depending on assigned projects.

The incumbent oversees a team of program staff and has the latitude to delegate responsibilities and tasks as necessary to meet the goals and objectives of UBC CPD’s educational initiatives.

Work Performed

1. Project Leadership and Management

• Develops and leads the implementation of one or more initiatives within UBC CPD and is accountable for program and project development from initiation to closure.
• Proactively and concurrently leads one or more projects of considerable size, diversity, complexity, and risk and assumes responsibility for their successful completion.
• Develops detailed and effective project plans including scope, design, schedule, and project team responsibilities; develops tracking tools; monitors and communicates progress; manages and communicates changes to project scope and schedule.
• Resolves any issues and solves problems throughout project life cycle.
• Performs risk management activities to minimize and communicate project risks; identifies barriers to project implementation and long-term success.
• Responsible for planning project resources.
• Researches, synthesizes, and compiles information from multiple sources into status reports and updates required by Program Sponsor and other partners.

2. Educational Program Development and Delivery

• Manages the design and delivery of educational programming and ensures that project deliverables are completed.
• Identifies opportunities for and oversees implementation of needs assessment activities to inform program design and directions.
• Manages the alignment of CPD and Quality Improvement and demonstrates this commitment through new program design, communication with staff and stakeholders, and seeking strategic partnerships.
• Provides guidance to project sponsors regarding accreditation/certification standards and oversees the implementation of accreditation/certification requirements into education initiatives.

3. Evaluation and Quality Improvement

• Designs, plans and implements evaluation strategies and oversees education project evaluation activities.
• Oversees the collection, collation and analysis of program and evaluation data.
• Promotes the evolution of UBC CPD as a learning organization.

4. Interest-holder Engagement and Communication

• Works collaboratively with Medical Directors, Medical Leads, Project Sponsors, and UBC CPD senior leadership to establish program and project goals and objectives.
• Builds and maintains strong working relationships and facilitates ongoing communication with key internal and external provincial and national partners and interest holders.
• Liaises with other UBC CPD projects and staff to identify synergies and collaborative possibilities; makes recommendations to UBC CPD leadership team.
• Oversees the development of marketing strategies for assigned projects; oversees the development, planning and implementation of project and program-specific marketing materials, publications, and news articles and ensures they are appropriately tailored to learners.

5. Financial Management and Resource Planning

• Develops, implements, and analyzes detailed operating budgets including forecasts, allocating expenditures, and resolving discrepancies; ensures compliance with UBC and Program Sponsor financial reporting requirements.
• Develops funding proposals for developing new educational programs and projects.

6. Human Resource Management

• Hires, oversees, and provides direction to project staff to ensure efficient and optimal delivery of new or ongoing educational programs; responsible for performance management and termination of staff if required.
• Responsible for problem-solving staff issues including staff workload and appropriate project allocation and assignments.

7. Strategic and Organizational Leadership

• Responsible for the fulfillment of UBC CPD’s mission and vision by actively participating in or playing a leadership role in strategic planning and other high-level leadership activities within the Division.
• Demonstrates the highest level of professionalism in all interactions.

Consequences of Error/Judgement

The incumbent is responsible for ensuring that program deliverables are completed within scope, on time and on budget. The position must exercise considerable judgment and initiative in decision making, including resolving issues not clearly covered by established guidelines. Errors in judgement or failure to work cooperatively with the Senior Manager or Medical Directors and Program Directors who co-lead the Strategic Projects and Partnerships Portfolio will impact program development, reputation, and quality. Lack of tact, diplomacy, or sensitivity when dealing with program partners could potentially result in missed opportunities, damaged relationships, and loss of credibility for UBC CPD. Poor planning could result in loss of time, productivity, and failure to operate the program sustainably or achieve program objectives. Inadequate lack of consultation and planning could adversely affect the viability of the program or compromise program funding.

Supervision Received

Works independently against set objectives. Reports to the Senior Manager, Strategic Projects and Partnerships, UBC CPD. Takes direction from UBC CPD senior leadership team as required.

Supervision Given
This position may be responsible for the supervision of research and program assistants, program coordinators, education managers, temporary staff and technical staff. The incumbent works with considerable autonomy and latitude, showing leadership on projects within portfolio.

Minimum Qualifications

Master’s degree in Education. Minimum of six years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Demonstrated experience in educational programming.

Demonstrated knowledge of effective instructional design.

Formal training in project management is an asset.

Formal training in program evaluation an asset.

Ability to communicate effectively verbally and in writing.

Effective interpersonal and organizational skills, with a demonstrated ability to successfully manage complex projects and programs.

Ability to work effectively independently and in a team environment.

Ability to prioritize and work effectively under pressure to meet deadlines.

Ability to identify, obtain, and effectively manage organizational resources (e.g., people, materials, assets, budgets).

Ability to analyze problems, identify key information and issues, and effectively resolve.

Ability to effectively source and recruit candidates.

Ability to manage staff performance by establishing standards and goals, evaluating performance, providing feedback, and taking corrective action.

Ability to approach interactions with an awareness of sensitive issues. (e.g., issues concerning specific cultures)

Ability to explain, assign, and monitor work.

Ability to connect with physicians and other health care professionals.

Ability to effectively use computer programs at an intermediate level.

Demonstrated knowledge and expertise of information technologies and communications tools.