Experience Range: With at least 5 to 8 years of experience in CPQ product ownership, business analysis, or enterprise application delivery, including substantial hands-on expertise with Salesforce CPQ solutions Key Responsibilities:
Lead root cause analysis for critical and recurring Salesforce CPQ incidents, ensuring resolution and implementing preventive measures to reduce future occurrencesPrioritize and manage the CPQ product backlog, driving enhancements and process improvements based on business value, customer impact, and technical dependenciesEngage with business stakeholders to gather requirements, assess impact, and translate needs into actionable product requirements, user stories, and acceptance criteriaInvestigate CPQ issues across product configuration, pricing, discounting, quoting, approvals, and downstream processes to identify and address underlying business and technical challengesCollaborate with technical teams to validate root causes, review proposed solutions, and implement corrective actions for recurring production incidentsCoordinate with development, QA, architecture, integration, and support teams to ensure timely resolution and successful deployment of CPQ enhancementsDefine, monitor, and report KPIs related to CPQ incidents, recurring defects, resolution times, and product stability to stakeholdersMaintain up-to-date product documentation, process flows, RCA reports, and business requirements to support continuous improvement and complianceRequired Skills:
Salesforce CPQ Custom ScriptsSalesforce CPQ Multi-Dimensional QuotingSalesforce CPQ Advanced ApprovalsSalesforce CPQ Quote TemplatesSalesforce CPQ Contracts & RenewalsRoot Cause Analysis methodologies in Salesforce CPQIncident and problem management tools for Salesforce CPQCRM, ERP, and billing system integration using Salesforce CPQ APIsPreferred Skills:
Experience with Salesforce CPQ platform administrationExperience with Oracle CPQ or SAP CPQ platformsKnowledge of Agile/Scrum methodologies and tools such as Jira or Azure DevOpsFamiliarity with data analysis and SQLUnderstanding of technical architecture and system integrationsDesired Qualifications:
Bachelor's degree in Computer Science, Information Technology, Engineering, or Business AdministrationCertified Salesforce CPQ SpecialistCertified Scrum Product Owner (CSPO) or equivalent Agile certificationAdditional Information: CPQ RCA Product Owner role focused on root cause analysis, incident management, and continuous improvement within Salesforce CPQ environments.
