Job Description:

Key Responsibilities

Product Ownership & Roadmap

• Own and manage the SQL DB Agent product roadmap, aligned with OASIS program goals, platform strategy, and operational priorities
• Define and maintain the product vision, scope, and backlog (features, integrations, reliability improvements, automation enhancements)

Service Standardization & Governance

• Define standard service offerings and operational requirements for the SQL DB Agent capability (deployment models, supported versions, integrations)
• Establish governance for configuration standards, compatibility matrices, and approved patterns across accounts
• Drive adoption of standard processes, documentation, and runbooks for consistent delivery

Lifecycle, Compliance & Risk Management

• Maintain lifecycle oversight for agent components, including version control, supportability, EOS/EOL tracking, and upgrade plans
• Ensure alignment with security, compliance, and audit requirements (hardening, credential handling, access control, data handling)
• Identify and mitigate product risks impacting estate coverage, telemetry quality, compliance, or service continuity

Operational Enablement & Integration

• Partner with SMEs and operations to support installation, onboarding, configuration, troubleshooting, and operational readiness
• Ensure integration with key processes and tools (e.g., monitoring, ticketing, CMDB, reporting, patch orchestration where applicable)
• Drive estate onboarding plans and adoption targets to improve coverage and service maturity

Automation & Continuous Improvement

• Identify opportunities to improve automation, self-healing, and operational efficiency through agent capabilities
• Prioritize enhancements that reduce manual effort, improve data quality, and increase compliance outcomes

Performance Management & Reporting

• Define and track KPIs such as agent coverage, deployment success rate, data quality, telemetry timeliness, compliance reporting accuracy, and incident trends
• Provide executive-ready updates on roadmap progress, adoption, risks, and measurable outcomes

Stakeholder Management

• Act as primary interface between engineering, security, operations, delivery teams, and program leadership
• Align priorities across stakeholders and ensure transparent decision-making and delivery execution

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