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Job Title

About your role:

The Product Commercialization Manager supports the successful launch, adoption, and ongoing enhancement of Clover and Commerce Hub products for PNC. Serving as a key liaison between Fiserv product teams and PNC stakeholders, you will turn product plans into coordinated, market-ready releases. You will bring together Product, Technology, Operations, Legal, Compliance, Finance, Marketing, and Sales to ensure launches are ready for the bank and its clients, while monitoring product performance and opportunities for improvement.

What you’ll do:

• Lead commercialization and launch readiness for new Clover and Commerce Hub products, services, and enhancements across the PNC relationship.

• Coordinate product launch plans, timelines, dependencies, stakeholder responsibilities, and readiness assessments across Fiserv and PNC teams.

• Gather, analyze, and prioritize business, customer, and operational needs; support product roadmap execution and enhancements.

• Ensure PNC has the operational procedures, training, marketing, sales enablement, and support information needed ahead of product releases.

• Serve as a primary product liaison for PNC stakeholders, building trusted relationships and resolving cross-functional issues affecting launch or adoption.

• Communicate product updates, roadmap changes, readiness status, and performance recommendations to operational teams and senior leadership.

• Define and monitor product success measures, including adoption, revenue growth, stakeholder satisfaction, and launch milestones.

• Represent the PNC perspective in product planning, customer presentations, demonstrations, and strategic discussions when needed.

Experience you’ll need to have:

• 5+ years of product management, product commercialization, project leadership, or related experience.

• Experience driving cross-functional initiatives from planning through launch, including managing multiple dependencies and stakeholder groups.

• Strong analytical, organization, problem-solving, and written and verbal communication skills.

• Ability to lead through influence, work with senior leadership, and bring structure and ownership to ambiguous initiatives.

• Bachelor’s degree in Business, Finance, Marketing, Technology, or a related field, or equivalent work experience.

Experience that would be great to have:

• Experience in payments, merchant acquiring, fintech, banking, or financial services product organizations.

• Direct experience launching or enhancing Clover, Commerce Hub, merchant point-of-sale, or related payment processing products.

• Go-to-market, sales enablement, adoption, or product commercialization experience.

• Experience supporting a strategic banking partner, channel relationship, or financial institution.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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