Planner

Location: Leeds

Contract: Full Time, Permanent

Salary: £31,129.25

Hours: 42.5 hours per week, Monday to Friday

Mears is one of the UK's leading providers of housing repairs, maintenance, and regeneration services. We are committed to delivering excellent customer service, supporting our communities, and creating a great place to work.

About the role:

We are looking for an experienced Planner to join our Damp & Mould team. In this role, you will be responsible for coordinating and scheduling damp and mould inspections, treatments and follow-on works, ensuring appointments are planned efficiently and works progress promptly. You will work closely with operational teams, contractors and residents to manage workloads, prioritise urgent cases and help deliver a responsive, customer-focused service.

Duties

• Plan and schedule damp and mould inspections, treatments, repairs and follow-on works efficiently.
• Allocate operatives and subcontractors, ensuring appointments are planned effectively to maximise productivity.
• Monitor daily work schedules and manage outstanding, overdue and follow-on works through to completion.
• Prioritise urgent and high-risk damp and mould cases to ensure works are progressed promptly.
• Liaise closely with Supervisors, Managers, Administrators, operatives and contractors to coordinate works effectively.
• Maintain regular communication with residents regarding appointments, changes and progress, providing a professional and customer-focused service.
• Ensure job management and scheduling systems are updated accurately with appointment and works information.
• Identify scheduling issues, resource gaps or access problems and escalate these where required.
• Coordinate multi-trade follow-on works to help ensure repairs are completed efficiently and minimise repeat visits.
• Maintain accurate records and documentation to support compliance, reporting and audit requirements.
• Support the monitoring of performance against service targets and highlight any potential delays or issues.
• Work collaboratively with the wider team to improve planning processes, productivity and the overall resident experience.
• Ensure all activities are carried out in line with company policies and Health & Safety requirements.

Role Criteria

• Previous experience in a Planner, Scheduler or similar role within social housing, repairs and maintenance, damp and mould, or a similar environment.
• GCSEs (or equivalent) in English and Maths.
• Experience scheduling damp and mould inspections, treatments and follow-on repair works would be advantageous.
• Good understanding of repairs and maintenance operations, ideally within a social housing environment.
• Experience scheduling multi-trade operatives using job management, workforce scheduling and appointment booking systems.
• Ability to effectively plan and prioritise workloads, including urgent and high-priority damp and mould cases.
• Strong organisational skills with the ability to manage multiple appointments and changing priorities.
• Excellent communication and customer service skills, with the ability to communicate sensitively and professionally with residents.
• Confident using ICT systems and maintaining accurate job, appointment and works information.
• Ability to work effectively in a fast-paced environment while ensuring appointments and works are progressed efficiently.

Benefits

• Company Sick Pay
• Life Assurance (2x annual salary)
• 5% employee and 3% employer pension contribution with People pension
• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period
• Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.

All roles require candidates to have the right to work in the UK. Mears does not currently offer visa sponsorship.

Please note that all offers of employment are subject to satisfactory Background, Identity and Security checks.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.