We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

*We will provide virtual training and the option to work full-time from home in select states, or work full-time on-site in our Cumberland, RI office.

Work as part of the Retail Customer Care Call Center supporting Pharmacy Care Team and Inventory Control programs. Agents are responsible for assisting patients with their pharmacy needs, as well as presenting and enrolling patients in various pharmacy services with a goal of improving their levels of care. Interact with CVS pharmacy staff and other care providers to streamline the overall prescription experience for patients. Receive inbound call volume from CVS retail pharmacies, accurately record all non-preferred drug orders and provide order status information as requested. Ensure the delivery of outstanding customer service in alignment with standard operating procedures

Required Qualifications

*Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas or Vermont.

*Active Pharmacy Technician license in state of residence.

*Ability to obtain Pharmacy Technician licensure in Rhode Island via application form and fee (formal training not required).

*1+ years of experience in a customer service environment.

*Proficient to advanced PC skills required including MS Windows-based applications.

*Ability to complete all required training programs.

Preferred Qualifications

*Previous experience in a retail pharmacy setting.

*Call Center experience is highly desired with a focus on excellence in service delivery

*Ability to multitask in a fast-paced environment

*Ability to utilize active listening techniques and demonstrate empathetic behavior when speaking with patients

*Ability to problem solve, and work both independently and as part of a collaborative team

Education

Verifiable High School diploma, GED, or equivalent work experience required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/03/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.