Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Responsible for overseeing safe and timely delivery of medications and supplies to patients inside and outside of the hospitals. Prepares medication deliveries in accordance with company policies, procedures, and regulations. Connects patients and providers to pharmacists and other clinical staff to answer questions or address concerns. Informs patients of information regarding insurance processing and financial responsibility. Reviews patient rights and responsibilities with patient or caregiver. Explains safe handling of equipment. Instructs patients on processes related to ongoing care and communication with pharmacy. Promotes pharmacy services to patients. May be required assist in day-to-day operations of the pharmacy.

Job Duties

• Responsible for accurately transporting or delivering patient specific medications and/or supplies or equipment to the patient’s destination.
• Responsible for proper handling and storage of medication during medication transport to ensure drug integrity.
• Ensures the correct patient specific medication is delivered to the correct patient per company policies and procedures.
• Reviews safe handling of medication or equipment with patient, if necessary
• Communicates information to patient regarding pharmacy procedures and connects patient to appropriate clinical resources, as necessary.
• Communicates information related to insurance, financial responsibility, patient rights and responsibilities and safe handling of equipment, including return processes.

Minimum Qualifications

• High School Diploma/GED
• 1 year in a customer service related position
• Ability to prioritize workload and complete tasks and follow-up in a timely manner
• Problem solving, interpersonal skills and the ability to work independently
• Attention to detail
• DL - Driver's License_PA - State of Pennsylvania Upon Hire

Preferred Qualifications

• 2 years in a customer service related position or
• 1 year in a pharmacy or healthcare related position
• CPhT - Certified Pharmacy Technician - State of Pennsylvania

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:

Day Shift

Address:

2024 Lehigh St

Primary Location:

Allentown - 2024 Lehigh Street

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

M-F 8:30a-5p and on call.

Department:

1004-09058 LVPS Specialty - CC