À propos de ce poste Performance Technician chez Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham (MGB) is a world- wide recognized Health system providing exceptional patient care within Massachusetts, New England and the rest of the globe. Brigham and Women’s Hospital and Massachusetts General Hospital are also world leaders in research aimed at improving the health status of the citizens of the world. The Mass General Brigham Sports initiative launched in 2020 with the goal of creating a regional, national, and international hub for Sports Medicine and related Specialties. The Mass General Brigham Center for Sports Performance Research (CSPaR) program is expanding within the MGB Sports Medicine initiative and is aimed at providing world-class training for the everyday athlete. The CSPaR service is a highly specialized team of clinicians aimed at providing coordinated and comprehensive training and care for the professional, masters, collegiate, high school, amateur, and recreational athlete.Schedule: Monday - Friday and May include some early mornings, evenings or some Saturdays.
The CSPaR Performance Technicians will be integral members of the CSPaR team, helping with the coordination of many of the day-to-day functions of the Center.
Relevant responsibilities include, but are not limited to the following:
- Staffing the front desk and checking in clients for their appointments
- Help clients to book appointments, both in person and over the phone
- Guiding clients to where they need to be for their training sessions
- Discussing the services of the Center with prospective clients who visit or call into the Center
- Prepare recovery areas for client use
- Clean and manage equipment and recovery areas
- Manage the client experience in recovery areas
- Assist with social media communications
- Assist CSPaR staff with ad hoc tasks around the Center
Qualifications
Qualifications:
Bachelor’s degree preferred
CPR Certification a plus
Skills/Abilities:
Effective interpersonal and communication skills
Passion for customer service
Ability to provide compassionate care to clients
Ability to recognize emergency situations and respond appropriately
Ability to lift greater than 50 pounds
Basic knowledge of exercise physiology as it relates to conditioning and sport specific training, and strong knowledge of the services offered at CSPaR (will be trained during onboarding)
Ability to participate as a member of a multidisciplinary team.
Knowledge of computer software packages including Microsoft Office Suite.
Must be fluent in written/spoken English
Additional Job Details (if applicable)
Onsite Working Model
- Monday-Friday with possible mornings, evenings and Saturdays
- Onsite at 360 Patriot Place: must be flexible for onsite work 5 days/wk
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$22.22 - $31.71/Hourly
Grade
4
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.